Entry Level - International Counsellor

About the Role:

21K School is India's first online school, delivering world-class, personalised education to learners across 70+ countries. We serve thousands of learners globally through a fully online schooling model designed around flexibility, quality teaching, and modern pedagogy.

At 21K School, we are committed to making quality education accessible, learner-centric, and future-ready through the integration of academics, technology, and innovation. As we continue to scale internationally, driving learner acquisition, admissions growth, brand visibility, and market expansion remains a key strategic priority for the organization.

We are currently building a dedicated International Sales team focused on Global North and Global South campaigns across key international markets including the GCC region (UAE, KSA, Qatar, Kuwait, Oman, Bahrain, and Jordan). The role requires flexibility to work across international engagement windows ranging between 11:00 AM and 08:00 PM IST, depending on assigned markets and business requirements.

Key Responsibilities:

• Engage with prospective parents and learners through inbound and outbound calls, emails, WhatsApp, and virtual meetings.
• Understand customer requirements and recommend suitable academic programs.
• Explain 21K School's curriculum, learning methodology, fee structure, and admission process.
• Build trust and establish strong relationships with prospective families.
• Follow up regularly with leads and ensure timely conversion.
• Maintain accurate lead information and sales updates in the CRM system.
• Achieve individual admissions and revenue targets.
• Coordinate with internal teams to ensure a smooth admission experience.
• Attend training sessions and continuously improve product knowledge and sales skills.
• Deliver an excellent customer experience throughout the admissions lifecycle.

Selection Criteria:

Education & Academic Background

• Bachelor's/ Master's Degree in any discipline.

Experience

• Fresh Graduates with excellent communication skills.
• Candidates with Internship of experience in Sales, Telesales, Customer Service, Counselling, BPO, or Inside Sales are also encouraged to apply.

Preferred Attributes

• Strong listening and problem-solving skills.
• Confidence in interacting with international customers.
• Adaptability to different customer personas and cultures.
• Ability to work independently as well as in a collaborative team environment.
• High level of professionalism and customer empathy.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong interpersonal and relationship-building skills.
• Passion for sales and customer interaction.
• Positive attitude with willingness to learn.
• Good persuasion and negotiation abilities.
• Basic computer proficiency (MS Office, Google Workspace).
• Ability to multitask in a fast-paced environment.
• Self-motivated and target-oriented mindset.

What We Offer

• Comprehensive Sales & Product Training.
• Opportunity to work with a globally recognized online school.
• Career growth into Senior Counsellor, Team Lead, or Admissions Manager roles.
• Exposure to international markets and global customer interactions.
• Performance-based incentives and recognition programs.
• Collaborative, innovative, and learning-driven work culture.

IdealCandidate

We are looking for individuals who are:

• Passionate about helping families make informed educational decisions.
• Excellent communicators with a customer-first mindset.
• Driven to achieve targets while delivering an exceptional admission experience.
• Eager to build a rewarding career in International Sales and Admissions.