Entry-Level CSR Professional

Company: AO - American Income Division of Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible
Experience: Entry-Level Welcome | Training & Mentorship Provided
Compensation: Commission-Based | Weekly Pay | Performance Incentives

Are you looking for a career where you can help people, build meaningful relationships, work from home, and create long-term professional and financial growth through your performance

AO is seeking motivated, service-oriented professionals to join our growing virtual team as Financial Protection Advisors.

In this role, youll meet virtually with individuals and families interested in learning more about available life, accident, and supplemental health insurance benefits. Youll help clients understand their options, identify their protection needs, complete enrollment when appropriate, and receive continued support throughout the client relationship.

This opportunity combines customer service, financial protection education, relationship management, and consultative insurance sales within a fully remote environment.

No previous insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, and ongoing professional development.

100% Work From Home
Flexible Schedule
Qualified Client Opportunities Provided
No Lead Purchasing Required
Weekly Commission Pay + Performance Bonuses
Renewal & Residual Income Opportunities
Comprehensive Training & Mentorship
Performance-Based Leadership Advancement

Youll become a trusted resource for individuals and families by helping them understand available protection options.

Responsibilities include:

• Conduct scheduled virtual consultations through Zoom and phone

• Identify individual and family financial protection needs

• Explain available life, accident, and supplemental health insurance options

• Review coverage features and available benefits

• Answer client questions clearly and professionally

• Provide needs-based recommendations

• Help clients make informed coverage decisions

• Guide clients through applications and enrollment

• Assist with required documentation

• Maintain accurate digital client records

Our approach emphasizes education, service, and trust-not high-pressure sales tactics.

Financial protection needs can change as families grow and circumstances evolve.

Youll help provide ongoing service through:

• Policy and benefit questions

• Coverage reviews

• Beneficiary information updates

• Policy service requests

• Follow-up communication

• Claims-related guidance when applicable

• Changes in family protection needs

The goal is to develop long-term client relationships built on professionalism, trust, and exceptional service.

Since 2020, AO has operated within a virtual business environment, allowing representatives to serve clients and build their careers remotely.

Enjoy:

• No daily commute

• Flexible scheduling

• Virtual client appointments

• Remote coaching and mentorship

• Digital business systems

• Collaborative virtual team environment

Youll have flexibility while also maintaining the discipline, accountability, and consistency required to serve clients effectively.

Representatives connect with individuals interested in receiving information about available benefits and financial protection options.

This allows you to focus on:

• Scheduled client conversations

• Benefits education

• Needs analysis

• Enrollment assistance

• Relationship building

• Ongoing client support

No lead purchasing is required.

This is a commission-based insurance opportunity rather than an hourly or salaried position.

Earning opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Renewal and residual income

• Leadership incentives as applicable

• Recognition programs

• Additional performance rewards

There is no predetermined cap on commission earnings; however, compensation is directly tied to individual activity, production, consistency, and results.

Individual earnings vary. No specific income level is guaranteed.

You dont need an insurance background to be considered.

We provide structured training and ongoing support that may include:

• Virtual onboarding

• Insurance product and benefits education

• Client needs-assessment training

• Customer-service development

• Consultative sales training

• Virtual presentation skills

• Enrollment procedures and systems

• Weekly coaching

• One-on-one mentorship

• Leadership development

• Ongoing professional education

Candidates who arent currently licensed will also receive guidance through the state Life & Health Insurance licensing process.

AO provides a performance-based development path for representatives interested in taking on additional responsibility.

Opportunities may include:

Advisor Mentor Trainer Team Leadership Management Advanced Leadership

Advancement may involve:

• Mentoring newer representatives

• Training and professional development

• Team building

• Coaching responsibilities

• Leadership development

• Management opportunities

• Professional conferences

• Advanced leadership roles

Advancement is based on performance, consistency, initiative, professional development, and demonstrated leadership ability-not simply tenure.

Qualifying representatives may have access to:

• Medical reimbursement program

• Company-supported life insurance

• Accidental Death Benefit coverage

• Renewal and residual income opportunities

• Leadership development programs

• Professional conferences

• Performance recognition

• Coaching and mentorship

• Virtual business technology and resources

Qualifying performers may have opportunities to earn:

• Company-sponsored incentive travel

• Leadership events

• Recognition experiences

• Performance contests

• Additional awards and incentives

Eligibility, qualification periods, and performance requirements may apply.

Successful candidates typically demonstrate:

• Genuine desire to help others

• Excellent verbal and written communication

• Strong interpersonal and relationship-building skills

• Active listening and problem-solving abilities

• Professionalism, honesty, and integrity

• Self-motivation and personal accountability

• Positive, solutions-focused attitude

• Strong organization and time management

• Ability to work independently from home

• Ability to collaborate effectively within a virtual team

• Coachability and openness to feedback

• Commitment to continuous learning

• Strong work ethic and dependable follow-through

Previous experience can be helpful in:

Customer Service - Healthcare - Education - Retail - Hospitality - Financial Services - Banking - Sales - Client Relations - Recruiting - Administrative Support - Account Management - Leadership

However, previous insurance experience is not required.

We place significant value on communication skills, integrity, professionalism, coachability, and willingness to learn.

Applicants must:

• Be at least 18 years of age

• Be legally authorized to work in the United States

• Be physically located within the United States

• Have access to a computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable conducting virtual client appointments

• Be willing to complete required training

• Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Licensing guidance is provided for candidates who are not currently licensed.

Qualified applicants will first complete a brief career overview covering:

• Position responsibilities

• Commission-based compensation

• Licensing requirements

• Training and mentorship

• Client process

• Benefits and incentives

• Career advancement opportunities

Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.

All interviews are conducted virtually for convenience and accessibility.

If youre looking for a 100% remote career where you can help families understand important financial protection options, build meaningful client relationships, continue developing professionally, and create long-term income and advancement opportunities through your performance, wed like to hear from you.