BENGALURU · FULLTIME
Enterprise Technical Support Engineer
Akraya
Bengaluru · hybrid · Posted 44d ago
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Undisclosed1–6 yrsfulltimeBengaluru
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Section · 01
About this role
PreHiring !
Job Title
Enterprise Technical Support Engineer
Location
Bangalore, Karnataka / Trivandrum, Kerala
Experience
1-3 Years minimum
Job Description:
We are seeking an Enterprise Technical Support Engineer with strong networking knowledge and customer-facing support experience. The candidate will provide technical assistance to enterprise customers and resolve complex networking issues.
Key Responsibilities
- Provide technical support via phone, email, and web.
- Troubleshoot networking-related issues.
- Analyze packet captures and logs.
- Deliver timely customer resolutions.
- Document technical solutions and best practices.
- Collaborate with internal teams for issue resolution.
Required Technical Skills
- TCP/IP
- DNS
- DHCP
- Routing & Switching
- OSI Model
- IPv4 & IPv6
- Subnetting
- Wireshark (Preferred)
Preferred Profile
- 1-3 years in Technical Support / Network Support.
- International customer support experience.
- Excellent communication skills.
- Strong troubleshooting abilities.
- Willingness to work rotational shifts.
Prescreening and
Interview Process with client:
- Technical Assessment
- Hiring Manager Discussion
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Section · 02
Skills
DNSDHCPwiresharkOSITroubleshootSubnettingNetwork SecurityTCP