Enterprise Tech Supp Advisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Tech Supp Advisor based in India.

This role offers an opportunity for a technical support professional to develop expertise in identity and access management, cloud technologies, and SaaS integrations. You will help enterprise customers resolve authentication, access, and integration challenges while building strong technical foundations. The position combines customer support, troubleshooting, documentation, and collaboration with experienced engineering teams. You will work with modern IAM technologies and gain exposure to critical security concepts such as SSO, MFA, provisioning, and identity platforms. With a focus on learning, problem-solving, and customer success, you will contribute to improving support processes and user experiences. This opportunity is ideal for professionals who are curious, detail-oriented, and motivated to grow within the cybersecurity and cloud technology space.

Accountabilities:: As an Enterprise Tech Support Advisor, you will provide technical support for identity and access management solutions, helping customers troubleshoot issues while maintaining high service standards. You will work closely with internal technical teams to resolve complex cases, improve documentation, and continuously enhance support practices.

Provide timely, professional, and customer-focused support for technical questions and service issues.

Perform initial troubleshooting for authentication, SSO, MFA, provisioning, and integration-related challenges.

Collect logs, configuration details, and relevant technical information to support accurate issue resolution.

Document customer interactions, troubleshooting steps, findings, and recommended next actions clearly.

Manage assigned support cases within defined scopes while keeping customers informed throughout the process.

Assist customers with basic configuration, integration, deployment, and maintenance questions.

Collaborate with senior engineers, product teams, engineering teams, and professional services teams on complex issues.

Identify recurring issues and contribute insights to improve support processes and customer experiences.

Create and maintain knowledge base articles, troubleshooting guides, and internal documentation.

Participate in process improvement initiatives by sharing observations from customer interactions.

Support incident management activities and participate in on-call responsibilities when required.

Requirements:

The ideal candidate is a customer-focused technical support professional with experience in enterprise applications, cloud technologies, and identity management concepts. You should have strong troubleshooting abilities, excellent communication skills, and the motivation to continuously develop your technical expertise.

5+ years of experience in technical support, systems support, or a related technology role.

Understanding of identity and access management fundamentals, including authentication, authorization, SSO, MFA, and provisioning.

Familiarity with protocols and technologies such as SAML, OAuth2, OIDC, and SCIM.

Exposure to IAM platforms and SaaS integrations, including solutions such as OneLogin, Okta, or Azure Active Directory.

Experience troubleshooting authentication issues, MFA challenges, provisioning problems, and integration-related cases.

Basic understanding of directory services such as Active Directory, LDAP, and Entra ID.

Knowledge of networking fundamentals, DNS, certificates, and web authentication concepts.

Familiarity with scripting or automation concepts, including basic Python or PowerShell.

Understanding of REST APIs, JSON/XML formats, and system integrations.

Awareness of security principles such as least privilege, Zero Trust, compliance practices, and customer data protection.

Comfortable working with Windows environments, browsers, and basic web technologies.

Strong customer communication skills with the ability to provide clear updates and manage expectations.

Ability to collaborate effectively with technical teams and escalate issues with complete context.

Strong organizational skills with attention to documentation quality and operational processes.

Benefits:

Fully remote work opportunity based in India.

Opportunity to build expertise in identity and access management and cybersecurity technologies.

Exposure to enterprise-grade SaaS platforms and cloud integrations.

Collaborative environment with experienced technical professionals.

Career development opportunities through continuous learning and mentorship.

Opportunity to contribute to knowledge sharing and process improvements.

Supportive culture focused on innovation, teamwork, and professional growth.

Competitive compensation package and employee wellbeing benefits.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1