Enterprise Tech Administrator II

Position Overview

We are looking for a highly skilled Senior System Administrator (Enterprise Tech Administrator II) with deep expertise in End User Support to lead and support enterprise-level endpoint technologies. This role involves managing and optimizing desktops, laptops, virtual desktops, and mobile devices across the organization. The ideal candidate will be responsible for ensuring secure, reliable, and efficient end-user environments, while also mentoring junior engineers and acting as the L2 escalation point for End User Support-related issues.

Key Responsibilities

End User Support Administration

Administer, support, and optimize End User Compute platforms including Windows 10/11, macOS, and mobile devices (iOS/Android).

Proficiency in software packaging, deployment, and patch management using tools Intune.

Ensure compliance with device security standards BitLocker, Defender, AV, encryption, MDM).

Drive automation for endpoint configuration, patching, and monitoring.

User Experience & Support

Act as L2 escalation for complex end-user issues escalated to Enterprise IT Support queue.

Analyze endpoint performance, troubleshoot issues, and implement permanent fixes.

Improve desktop login times, application delivery, and remote access performance.

Provide guidance to IT support teams and create standard operating procedures (SOPs).

Security & Compliance

Enforce security policies, MFA, and endpoint compliance in collaboration with Security teams.

Knowledge of vulnerability remediation on endpoints and EUC infrastructure.

Lead EUC audits and reporting for compliance (ISO, SOC2, internal IT controls).

Collaboration & Leadership

Lead projects such as OS upgrades, endpoint tool migrations, and VDI rollouts.

Mentor junior system administrators and desktop engineers.

Document EUC standards, knowledge base articles, and deployment procedures.

Partner with business units to enhance user productivity with reliable end-user systems.

Required Skills & Qualifications

Education: Bachelor’s degree in computer science, IT, or equivalent work experience.

Experience: 5+ years of IT experience in End User Computing or Desktop Engineering.

Strong knowledge of Microsoft Windows 10/11, macOS, and M365 ecosystem.

Expertise with endpoint management tools (SCCM, Intune, JAMF).

Experience with virtualization technologies (Citrix, VMware Horizon, AVD).

Good to have knowledge in automation skills (PowerShell preferred).

Knowledge of identity and access management, Active Directory, Group Policy, and Azure AD.

Solid understanding of endpoint security (antivirus, patching, encryption, MFA).

Strong administration and daily system management skills.

Understanding of enterprise IT environments.

Ability to collaborate with cross-functional teams.

Leadership and mentoring skills to support junior engineers.

Cloud EUC experience (Azure Virtual Desktop, Windows 365 Cloud PC) will be an added advantage.

Relevant certifications (MCSA/MCSE, VMware, ITIL) a plus.

Work Environment

Onsite 5 Days Work form Office.

May involve occasional after-hours or weekend support during critical activities.

Shift coverage:

8 AM – 5 PM

2 PM – 11 PM

5:30 PM – 2:30 AM (6–3 during daylight savings)

  GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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