Enterprise Solution Architect

Overview

We are looking for an experienced Enterprise Solution Architect to join our team and grow with Ensono. If you re excited to
build relationships with senior-level technologists and solve business challenges, then Ensono can help you grow.

What we are looking for:

- Experienced communicator at all levels of our client environments
- Well versed in the hosting technology landscape with 10+ years of overall experience
- Previous experience as an SA (Sales Engineer, Solutions Engineer, Solutions Architect) with a hosting service
provider preferred
- Experienced with large Cloud, IaaS and Datacenter outsourcing solutions
- Ability to help create multi-tower outsourcing roadmaps
- Preferably has experience with (and certified on) hyper-scale cloud platforms (AWS and Azure)
- Comfortable with complex solutions that span multiple disciplines (hosting, network, security, storage and
backup, DR, etc.)

Job Description

Ensono s Enterprise Solution Architects (ESA) are technologists focused on optimization, stability, and transformation
within the solution sets we provide. They work closely with our clients to understand their business drivers and corporate
objectives. Through collaboration with internal technologists, ESAs create solutions that drive value for our clients. They
also provide client and industry feedback to Ensono s internal teams, which allows us to adjust our product and technology
roadmaps.
The Enterprise Solution Architect (ESA) team works alongside and supports the Operations, Sales, Consulting, and Service
Management organizations to service Strategic Enterprise Clients. They lead the effort to execute transformation initiatives
in the clients environments. ESAs also help the account teams identify opportunities to drive stability and optimization
within existing accounts. As part of this, ESAs must be effective in fostering relationships, both internal and external, with an
emphasis on client satisfaction.

Responsibilities:

- Collaborate with their counterparts in the Operations organizations to solution strategies for existing Enterprise
clients
- Provide input on incidents and problem management activities, including technical recommendations on
remediation actives and RCA (root cause analysis)
- Provide technical project oversight
- Conduct solution development sessions and present technical solutions and business cases to a wide variety of
audience
- Service ongoing requests from a solution design and pricing perspective
- Provide change management advisory and risk analysis
- Aid in driving stability and innovation within the clients current and future state and create solutions based on
client requirements and available product offerings
- Proactive advisor for service optimization, enhancement and transformational initiatives
- Proactive analysis and recommendations for Platform capacity, service and performance improvement
- Participate in customer pricing, invoicing, and billing reviews

Requirements:

- Bachelors degree in engineering or computer sciences
- Major Industry accreditations / certifications
- 10+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service
provider)
- Good understanding of Project management methodologies
- Proven experience in managing projects through the entire project lifecycle. This includes managing multi
phase / multi-dimensional / multi-resource projects to conclusion while maintaining high client satisfaction
- Understanding of (and experience with) public cloud platforms (AWS, GCP, Azure) and hybrid solutions required
- Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR,
DevOps and IT governance
- Good understanding of the sales process for large and complex opportunities including ITO
- Resourceful and confident in Crisis and Expectation management and confident under pressure
- Has experience in technical documentation to capture solution components in a timely manner while ensuring
acceptable level of detail, data integrity, and accountability
- Ability to share knowledge and expertise among various organizations within the company and to facilitate
teamwork among those organizations to better serve our clients
- Ability to work in a team environment and demonstrate strong problem-solving skills

Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio
- Excellent organizational, interpersonal, and communication skills (oral, written and presentation)

Key Attributes:

- Independent, Self-directed, Results oriented
- Strong presentation & communication skills
- Strong empathy, self-awareness and interpersonal skills
- Able to challenge status quo in a non-confrontational way
Seniority Level:
- 10+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service
provider and/or cloud MSP)
Travel:
- Travel to various Ensono locations and client sites will be frequent; estimated 25% of weeks will involve travel,
more in first year of role for on-boarding and client engagement.