Enterprise Release Manager

Position Summary

We are seeking an experienced Enterprise Release Manager to lead the planning, governance, coordination, and execution of technology releases across a complex mortgage servicing and lending ecosystem. This individual will serve as the central point of orchestration between Technology, Product, Infrastructure, Security, Operations, Vendors, and Business stakeholders to ensure releases are delivered safely, efficiently, and with minimal business risk.

The ideal candidate is a confident communicator, strategic thinker, and highly organized leader who can balance technical understanding with business priorities. They must be comfortable engaging with executive leadership, facilitating enterprise-level discussions, influencing decisions across multiple organizations, and communicating complex topics in a clear and concise manner.

This role is responsible for driving release excellence, deployment governance, operational readiness, dependency management, risk mitigation, and continuous improvement practices while supporting an Agile and DevOps delivery model.

Key Responsibilities

Enterprise Release Governance

• Lead end-to-end release planning, scheduling, coordination, and execution across multiple technology portfolios.
• Establish and enforce release management standards, policies, procedures, and controls.
• Govern release calendars and enterprise deployment schedules to minimize production risk and business disruption.
• Drive release readiness reviews and go/no-go decision processes.
• Ensure alignment between Release Management, Change Management, Incident Management, Problem Management, and Service Delivery processes.

Mortgage Technology Delivery

• Coordinate releases supporting mortgage origination, servicing, customer portals, mobile applications, integrations, regulatory platforms, and enterprise infrastructure.
• Assess release impacts across business services, applications, APIs, data flows, and dependent systems.
• Partner with product, engineering, architecture, and operations teams to ensure smooth implementation of strategic initiatives.

Risk & Operational Readiness

• Identify release risks, dependencies, constraints, and mitigation strategies.
• Validate deployment readiness including:
• Testing completion
• Rollback plans
• Support readiness
• Monitoring capabilities
• Disaster recovery considerations
• Vendor dependencies
• Facilitate post-release reviews and drive lessons learned activities.

Executive Communication & Leadership

• Present release strategy, risks, readiness, and outcomes to executive leadership.
• Lead cross-functional discussions involving Directors, Vice Presidents, SVPs, CIOs, and business executives.
• Translate complex technical topics into business-focused communications.
• Drive accountability across technology and business teams while maintaining strong stakeholder relationships.

Continuous Improvement

• Develop metrics and executive reporting on release performance.
• Analyze trends related to release success, deployment quality, incidents, and failed changes.
• Drive automation opportunities within release pipelines and release governance workflows.
• Promote best practices aligned with ITIL, Agile, DevOps, and Site Reliability Engineering principles.

Required Qualifications

Experience

• 10+ years of experience in Technology Delivery, Release Management, Change Management, Program Management, or IT Service Management.
• Experience supporting large-scale enterprise technology environments.
• Experience within mortgage servicing, mortgage originations, financial services, banking, or highly regulated industries.
• Proven success managing complex, multi-team releases with executive visibility.
• Experience working with both internal delivery teams and third-party vendors.

Leadership Attributes

• Exceptional executive presence and communication skills.
• Ability to confidently facilitate meetings with senior leadership.
• Strong verbal, written, presentation, and negotiation skills.
• Demonstrated ability to influence without direct authority.
• Comfortable making decisions in high-pressure and time-sensitive situations.
• Strong organizational, prioritization, and planning capabilities.
• Ability to balance competing priorities while maintaining strategic focus.

Technical Knowledge

• Strong understanding of:
• Release Management
• ITSM MIM/INC/PRB
• CMDB Management
• Service Mapping and Application Dependency Mapping
• SDLC Methodologies
• Agile Delivery
• DevOps Practices
• Working knowledge of cloud environments, APIs, enterprise applications, and infrastructure technologies.

Preferred Certifications

Highly Preferred

• ITIL® 4 Managing Professional (MP) or ITIL® 4 Strategic Leader (SL)
• Project Management Professional (PMP)
• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)

Preferred

• SAFe Release Train Engineer (RTE)
• SAFe Agilist (SA)
• DevOps Foundation
• AWS Cloud Practitioner, Azure Fundamentals, or equivalent cloud certification
• ServiceNow Certified System Administrator or ServiceNow Implementation Certification

Success Profile

The successful candidate will be:

• An enterprise-level communicator who can confidently engage executives and technology leaders.
• Highly intelligent and analytical with strong business acumen.
• Exceptionally organized and detail-oriented.
• Comfortable challenging teams when release risk introduces operational instability.
• Focused on operational excellence and continuous improvement.
• Skilled at connecting technical execution to business outcomes.
• Able to lead through influence, collaboration, and accountability.
• Passionate about creating predictable, safe, and scalable release practices across the organization.

Executive-Level Differentiator

This individual is not simply coordinating deployments; they are serving as the enterprise authority for release readiness, deployment risk, operational stability, and service protection across the mortgage technology landscape while providing leadership-level communication to executives and stakeholders. They must be viewed as a trusted advisor capable of speaking comfortably with engineering teams one moment and CIO/CISO leadership the next.Role & responsibilities