Enterprise Relationship Manager - SaaS

Enterprise Relationship Manager

Experience: 15-20 Years

Location: Ahmedabad

Work Mode: Remote

Department:

Strategic Partnerships & Enterprise Relations

Qualification:

Bachelors degree in Business, Engineering, Management, or related field (MBA preferred).

Role Summary:

- We are seeking a highly experienced Enterprise Relationship Manager to independently lead and manage strategic enterprise client relationships for a technology product organization.

- The role involves owning key enterprise accounts, driving product adoption across client organizations, ensuring customer success, and building long-term strategic partnerships with CXO-level stakeholders.

- The individual will act as a trusted advisor to enterprise clients, ensuring maximum value realization from the product ecosystem while driving retention, expansion, and strategic account growth.

Key Responsibilities:

- Independently own and manage enterprise client relationships.

- Serve as the primary point of contact between enterprise clients and internal leadership teams.

- Drive adoption, engagement, and long-term success of the product within client organizations.

- Build and maintain strong CXO-level relationships as a trusted strategic advisor.

- Conduct regular business reviews, value realization sessions, and executive-level presentations.

- Identify upsell, cross-sell, and expansion opportunities within enterprise accounts.

- Handle escalations and ensure timely and effective resolution of client issues.

- Collaborate closely with Product, Engineering, Implementation, and Support teams to ensure client success.

- Gather client feedback and translate insights into product and experience improvements.

- Represent the organization in high-level enterprise discussions, negotiations, and strategic engagements.

- Develop and execute long-term account strategies focused on retention, expansion, and partnership growth.

Key Requirements:

- 15-20 years of experience in Enterprise Relationship Management, Key Account Management, Strategic Partnerships, or SaaS Customer Success.

- Strong experience managing enterprise SaaS or technology product clients.

- Proven ability to independently manage CXO-level stakeholder relationships.

Key Skills:

- Enterprise SaaS Relationship Management

- CXO Stakeholder Engagement

- Strategic Account & Product Adoption Management

- Customer Success & Retention Strategy

- Business Growth & Expansion Planning

- Executive Communication & Presentation Skills

- Problem Solving & Escalation Handling

- Cross-functional Collaboration (Product & Technology Teams)

- Negotiation & Influence Management