Enterprise Presales Consultant - CPaaS & Network APIs

Key Responsibilities

Presales Solutioning

• Own and drive the end-to-end presales cycle for enterprise customers across CPaaS and Network API offerings.
• Engage with enterprise customers to understand business requirements, use cases, and technical expectations.
• Design end-to-end solution architectures aligned with customer needs, product capabilities, and network constraints.
• Position CPaaS capabilities such as SMS, Voice, WhatsApp, OTP, and APIs for enterprise digital transformation use cases.
• Articulate the value of Network APIs (e.g., identity, location, QoS, authentication, charging) to enterprise and partner ecosystems.

Customer Interaction Stakeholder Management

• Act as a technical and solution advisor during customer meetings, workshops, demos, and RFP discussions.
• Build strong enterprise customer relationships and maintain effective working connections with CXOs, IT heads, and digital teams.
• Collaborate closely with Sales, Product Management, Engineering, and Delivery teams to ensure solution feasibility and alignment.

Commercials BoQ

• Prepare detailed BoQs (Bill of Quantity), solution pricing inputs, and technical commercials for enterprise proposals.
• Assist in proposal responses, including technical sections of RFPs/RFIs.

Product Market Feedback

• Provide structured feedback from enterprise engagements to product teams for feature enhancements and roadmap inputs.
• Track market trends, enterprise requirements, and competitor offerings in CPaaS and Network API domains.

Required Skills Experience

Domain Technical

• 4-8 years of experience in enterprise presales / solution consulting within the telecom or digital communications domain.
• Strong understanding of CPaaS platforms, APIs, messaging, voice, WhatsApp Business, OTP, and enterprise communication workflows.
• Working knowledge of telecom networks, APIs, cloud deployments, and enterprise IT integration models.
• Familiarity with Network APIs / NaaS concepts is highly desirable.

Presales Commercial

• Proven experience handling enterprise presales cycles, from discovery to deal support.
• Hands-on experience in BoQ preparation, solution costing, and proposal support.
• Strong exposure to customer interactions, requirement workshops, demos, and solution walkthroughs.

Soft Skills

• Excellent communication and presentation skills with the ability to explain complex solutions in simple business terms.
• Strong enterprise connect and relationship-building capability.
• Ability to work in cross-functional teams and manage multiple opportunities in parallel.
• High ownership mindset with attention to detail and execution discipline.

Preferred Qualifications

• Bachelor s degree in Engineering (Telecom / IT / Computer Science) or equivalent.
• MBA or business exposure is a plus.
• Experience working with Tier-1 operators, CPaaS providers, or enterprise digital platforms is preferred.