Enterprise Operations Administrator

Job Summary

Join Kyndryl as a Enterprise Operations Administrator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, youll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.

What you will do

• Application Monitoring Health Checks: Proactively monitor critical applications (Finacle Core Banking, Payments, Trade, LOS), perform SOD/EOD checks, and track alerts, interfaces, and batch failures.
• Incident Request Management: Act as L1 first point of contact to log, categorize, prioritize, and resolve incidents and service requests within ITIL and SLA targets.
• First-Level Troubleshooting: Diagnose and resolve login, interface, and data mismatch issues using SQL queries, scripts, and SOP workarounds.
• User Support Escalation: Communicate status via email, phone, or tickets, assist business/ops users with usage queries, and escalate complex issues to L2/L3 with full logs and analysis.
• Operational Execution: Perform batch restarts, file transfers, data validation, report updates, and support deployments during maintenance windows and production releases.
• Documentation Change Management: Maintain incident records, SOPs, and knowledge articles, while creating and managing ITSM change tickets (minor, major, critical). Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you re open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

Experience Qualification

• Graduate in Computer Science, Information Technology, Engineering, or related discipline.
• Mandatory 3+ years of Banking Domain experience.
• Hands-on experience supporting Finacle, CBS, and banking applications.
• Experience supporting senior executives, CXOs, board members, or VIP users is preferred.

Preferred Banking Knowledge

• Finacle Core Banking Solution
• CBS Operations
• Branch Banking Processes
• Digital Banking Channels
• Regulatory and Information Security Compliance
• Incident, Problem, and Change Management in Banking Environment

Preferred Skills and Experience

• ITIL certified
• High level communicator with good written and verbal skills

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you t meet every requirement, we encourage you to apply. We believe in growth, and we re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That s The Kyndryl Way.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.