Enterprise Delivery Lead Engineer

We are looking for an Enterprise Delivery Lead Engineer to own the execution of complex, production-grade AI implementations for global enterprise clients. You will bridge the gap between solution architecture and production engineering, taking high-level pre-sales requirements, refining technical designs with customers, and leading implementations from architecture through go-live.

The candidate will have responsibilities across the following functions:

Enterprise Delivery:

• Lead enterprise implementation programs from solution handoff through production go-live.
• Translate high-level solution concepts into scalable, production-ready implementations.
• Work directly with enterprise architects and technical stakeholders to refine integration designs.
• Act as the primary technical point of contact between customers and internal Product/Engineering teams.
• Drive technical issue resolution and remove implementation roadblocks.

Integration Architecture:

• Design and implement integrations with enterprise systems including CRM, HR, OMS, Inventory, TMS, and e-commerce platforms.
• Build bidirectional integrations using REST/GraphQL APIs, webhooks, and middleware.
• Work with telephony and contact-centre technologies such as SIP, VoIP, and CTI.
• Review code, evaluate APIs, design data architectures, and write integration logic when required.

Security and Compliance:

• Implement enterprise authentication and access controls using Okta, Microsoft Entra ID/Azure AD, SAML, OAuth, and related technologies.
• Ensure enterprise deployments meet security, privacy, compliance, and governance requirements.

Technical Leadership:

• Mentor Delivery Engineers, Integration Engineers, and Prompt Engineers.
• Establish reusable integration patterns, deployment frameworks, and technical documentation.
• Drive engineering best practices across enterprise implementations.

Requirements:

• 8+ years of experience in technical delivery, integration architecture, solution engineering, or customer-facing engineering.
• Proven experience taking enterprise applications from architecture/design through production deployment.
• Strong experience working directly with enterprise architects and senior technical stakeholders.
• Hands-on experience with REST/GraphQL APIs, webhooks, and enterprise integrations.
• Experience integrating enterprise platforms such as CRM, HR, OMS, Inventory, TMS, or e-commerce systems.
• Strong understanding of enterprise security, IAM, SSO, Okta, Entra ID/Azure AD, SAML, and OAuth.
• Ability to review code, troubleshoot integrations, and participate in technical architecture discussions.
• Strong communication, stakeholder management, and technical presentation skills.

Good to Have:

• Experience with AI/LLMs, Generative AI, or Agentic AI.
• Prompt engineering experience.
• Experience with telephony/contact-center technologies such as SIP, VoIP, or CTI.
• Experience with enterprise middleware and integration platforms.
• Cloud experience with AWS, Azure, or GCP.
• Experience working with global/US enterprise customers.
• Strong ownership of end-to-end enterprise delivery.
• Hands-on technical and problem-solving mindset.
• Ability to communicate effectively with both engineering teams and C-suite stakeholders.
• Strong architectural thinking and integration expertise.
• Ability to work in a fast-paced, high-growth AI environment.