Enterprise Customer Success Manager

WHY HARVEY

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

ROLE OVERVIEW

The Customer Success Manager joins Harvey's Customer Success team in Singapore to drive adoption and long-term value for clients across the APAC region. The team's mission is to ensure Harvey's AI technology becomes deeply integrated into clients' daily workflows, transforming how legal professionals and enterprises operate. As the first Customer Success hire in Singapore, this role owns the end-to-end client relationship post-sale—from strategic onboarding through renewal—serving as a trusted advisor who translates complex AI capabilities into measurable business outcomes. This person will partner with regional sales, legal engineering, and product teams to establish Harvey's local client success playbook and build a market-defining function from the ground up at one of the fastest-growing AI companies in the world.

WHAT YOU'LL DO

• Lead strategic implementation of Harvey into client workflows, ensuring seamless adoption and optimal utilization of AI solutions across enterprise and mid-market accounts.

• Train and enable end users on Harvey's technology, evangelizing the power of LLMs and driving daily product engagement.

• Manage Enterprise client relationships with a prescriptive, consultative approach, serving as a thought partner to executive stakeholders.

• Monitor customer health metrics—adoption rates, utilization, and ROI—and develop data-driven strategies to maximize client satisfaction and readiness for renewal.

• Relay client insights to internal product and engineering teams, contributing to continuous product improvement and roadmap influence.

• Build the foundation for Harvey's Customer Success presence in Singapore, establishing local processes, playbooks, and best practices for the region.

WHAT YOU HAVE

• 5+ years of experience in Customer Success, Account Management, or Client Services within Enterprise SaaS, legal technology, or top-tier management consulting.

• Demonstrated ability to manage complex, multi-stakeholder enterprise accounts and drive technology adoption at scale.

• Excellent communication and strategic planning skills, with the ability to influence stakeholders at various levels, including C-suite executives.

• Results-driven with a track record of meeting or exceeding retention, expansion, and adoption targets.

• Experience working in or with the APAC market, with strong cultural fluency across the region.

• Entrepreneurial mindset—comfortable building processes from scratch and operating with a high degree of autonomy in a fast-paced environment.

DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].

#LI-GE1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai