Enterprise Customer Success Manager (CSM)

Job Description:
Wizcommerce, a revolutionary B2B SaaS platform empowering Indian exporters, is
seeking a talented and experienced Enterprise Customer Success Manager (CSM) to
join our India team. You will play a pivotal role in ensuring the success of our largest
and most strategic clients, driving adoption, maximizing value, and fostering long-term
loyalty.

Role & Responsibilities:

- Manage a portfolio of 25-30 enterprise clients, taking complete ownership of their success journey from onboarding to renewal.
- Build strong, trust-based relationships with key stakeholders across client organizations, understanding their unique needs and challenges.
- Proactively identify opportunities for growth and value expansion, tailoring
solutions and strategies to maximize client ROI.
- Onboard new clients seamlessly with the help of the Implementation team, ensuring they understand and leverage the full potential of the Wizcommerce platform.
- Provide ongoing technical and strategic guidance, troubleshooting issues, and offering expert advice to optimize platform usage.
- Track key performance indicators (KPIs) and report on client progress, identifying areas for improvement and collaborating with internal teams to implement solutions.
- Work closely with cross-functional teams - Sales, Product, and Support to ensure a unified client experience.
- Stay abreast of industry trends and best practices, continuously seeking new ways to enhance client value and satisfaction.

Requirements:
- 2+ years of experience as a Customer Success Manager in the B2B SaaS space.
- Proven track record of delivering value to clients and driving measurable success.
- Deep understanding of the Enterprise sales cycle and the unique challenges faced by large organizations.
- Strong communication, interpersonal, and relationship-building skills.
- Ability to work independently and manage multiple priorities effectively.
- Passion for technology and a strong desire to learn and adapt in a fast-paced environment.
- Excellent analytical and problem-solving skills.