Enterprise Customer Success Business Partner - Platinum Accounts

Customer Success Business Partner Platinum Accounts - EPM Domain Subject Matter Expertise is a must

Mission

Drive C-suite alignment, quantified business value, and platform expansion across Anaplan's largest and most complex Fortune 50 global enterprises.

Core Responsibilities

- Executive Governance: Partner directly with CFOs, CIOs, and Business Unit VPs through structured executive steering committees and business reviews.

- Value Realization: Translate complex business problems into multi-year connected planning roadmaps; quantify and validate ROI across Finance, Supply Chain, and HR.

- Retention and Expansion: Protect baseline ARR to ensure 100% gross renewal while uncovering whitespace to surpass 115% Net Retention Rate targets.

- Center of Excellence Scaling: Coach client leadership on governance, architectural best practices, and operating models to build self-sustaining planning teams.

- Cross-Functional Leadership: Orchestrate internal Solution Architects, Product teams for seamless execution.

Candidate Profile

- Domain Authority: 10+ years in Enterprise Performance Management (EPM), FP&A, or Integrated Business Planning with deep familiarity in Anaplan, Hyperion, OneStream, or SAP.

- Enterprise Scale: Demonstrated success advising megacap conglomerates and navigating complex, global matrixed organizations.

- Executive Presence: Outstanding boardroom communication skills with the gravitas to challenge and guide C-level decision-makers.

- Technical Fluency: Strong conceptual grasp of multi-dimensional modeling, data integration, and cloud-scale architectures.