Enterprise Customer Success Business Partner-Platinum Accounts

Customer Success Business Partner Platinum Accounts-EPM Domain Subject Matter Expertise is a must

Mission
Drive C-suite alignment, quantified business value, and platform expansion across Anaplans largest and most complex Fortune 50 global enterprises.

Core Responsibilities

• Executive Governance: Partner directly with CFOs, CIOs, and Business Unit VPs through structured executive steering committees and business reviews.
• Value Realization: Translate complex business problems into multi-year connected planning roadmaps; quantify and validate ROI across Finance, Supply Chain, and HR.
• Retention and Expansion: Protect baseline ARR to ensure 100% gross renewal while uncovering whitespace to surpass 115% Net Retention Rate targets.
• Center of Excellence Scaling: Coach client leadership on governance, architectural best practices, and operating models to build self-sustaining planning teams.
• Cross-Functional Leadership: Orchestrate internal Solution Architects, Product teams for seamless execution.

Candidate Profile

• Domain Authority: 10+ years in Enterprise Performance Management (EPM), FP&A, or Integrated Business Planning with deep familiarity in Anaplan, Hyperion, OneStream, or SAP.
• Enterprise Scale: Demonstrated success advising megacap conglomerates and navigating complex, global matrixed organizations.
• Executive Presence: Outstanding boardroom communication skills with the gravitas to challenge and guide C-level decision-makers.
• Technical Fluency: Strong conceptual grasp of multi-dimensional modeling, data integration, and cloud-scale architectures.