Enterprise Architect

Job Description 

Ensonos Enterprise Solution Architects (ESA) are technologists focused on optimization, stability, and transformation 
within the solution sets we provide. They work closely with our clients to understand their business drivers and corporate 
objectives. Through collaboration with internal technologists, ESAs create solutions that drive value for our clients. They 
also provide client and industry feedback to Ensono’s internal teams, which allows us to adjust our product and technology 
roadmaps.   
The Enterprise Solution Architect (ESA) team works alongside and supports the Operations, Sales, Consulting, and Service 
Management organizations to service Strategic Enterprise Clients. They lead the effort to execute transformation initiatives 
in the clients’ environments. ESAs also help the account teams identify opportunities to drive stability and optimization 
within existing accounts. As part of this, ESAs must be effective in fostering relationships, both internal and external, with an 
emphasis on client satisfaction.  

Responsibilities: 

• Collaborate with their counterparts in the Operations organizations to solution strategies for existing Enterprise 
  clients 
  • Provide input on incidents and problem management activities, including technical recommendations on 
  remediation actives and RCA (root cause analysis) 
  • Provide technical project oversight 
  • Conduct solution development sessions and present technical solutions and business cases to a wide variety of 
  audience 
  • Service ongoing requests from a solution design and pricing perspective 
  • Provide change management advisory and risk analysis 
  • Aid in driving stability and innovation within the client's current and future state and create solutions based on 
  client requirements and available product offerings 
  • Proactive advisor for service optimization, enhancement and transformational initiatives 
  • Proactive analysis and recommendations for Platform capacity, service and performance improvement 
  • Participate in customer pricing, invoicing, and billing reviews 

Requirements:

• Bachelor's degree in engineering or computer sciences 
  • Major Industry accreditations / certifications 
  • 10+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service 
  provider) 
  • Good understanding of Project management methodologies  
  • Proven experience in managing projects through the entire project lifecycle. This includes managing multi
  phase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction 
  • Understanding of (and experience with) public cloud platforms (AWS, GCP, Azure) and hybrid solutions required 
  • Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, 
  DevOps and IT governance 
  • Good understanding of the sales process for large and complex opportunities including ITO 
  • Resourceful and confident in Crisis and Expectation management and confident under pressure 
  • Has experience in technical documentation to capture solution components in a timely manner while ensuring 
  acceptable level of detail, data integrity, and accountability 
  • Ability to share knowledge and expertise among various organizations within the company and to facilitate 
  teamwork among those organizations to better serve our clients 
  • Ability to work in a team environment and demonstrate strong problem-solving skills 

 Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio  
• Excellent organizational, interpersonal, and communication skills (oral, written and presentation)