Enterprise App Admin II - Finance

Job Summary

We are seeking an experienced Finance Applications Administrator to join our Finance Systems team. This role is responsible for the hands-on administration, configuration, and support of the applications that power Five9 s procurement, expense management, travel, taxation, sales compensation, time tracking, usage billing, and financial planning processes. The position is based in Chennai, India, is a hybrid role combining in-office and work-from-home days, and requires regular overlap with United States business hours, with candidates expected to work until approximately 11:30 PM India Standard Time (IST) when needed.

Responsibilities

• Serve as the primary hands-on administrator for Coupa and Ramp, including system configuration, security roles, workflows, and approval routing.
• Administer and support additional finance and business applications - including NetSuite, Egencia, Replicon, Xactly, Avalara AvaTax, LogiSense, and Workday Adaptive Planning - as assigned.
• Configure and maintain system security roles, permissions, and access controls across supported applications in accordance with least privilege principles.
• Design, configure, and maintain workflows and approval routing that support procurement, expense management, travel, taxation, sales compensation, time tracking, usage billing, and financial planning processes.
• Maintain and support finance integrations, including Coupa- and Ramp-related integrations and other finance integrations with NetSuite, partnering with Business Technology and InfoSec as needed.
• Plan and execute system testing, patches, upgrades, and releases, minimizing disruption to end users and business processes.
• Monitor and improve data quality across finance applications, identifying and resolving data integrity issues.
• Build and maintain reports and dashboards that support Finance, Procurement, Payroll, and Sales Operations stakeholders.
• Create and maintain system documentation, configuration records, and process guides.
• Provide day-to-day user support, training, and troubleshooting for finance application users across the organization.
• Manage relationships with application vendors, including support escalations, renewals, and roadmap discussions.
• Partner with Finance, Procurement, Payroll, Sales Operations, Business Technology, and InfoSec to gather requirements and translate them into system configurations.
• Support Five9 s AI Center of Excellence by identifying and supporting opportunities to leverage AI to automate expense management, procure-to-pay, and bill-to-cash related processes.
• Stay current with new features and releases across supported platforms, recommending improvements where appropriate.

Key Requirements

Required:

• Hands-on Coupa and Ramp administration experience, including system configuration, security roles, and workflow management.
• At least 5 years of hands-on experience administering finance or business applications in a similar role.
• Bachelor s degree in Information Systems, Computer Science, or a related field.
• Working knowledge of financial business processes, including procurement, expense management, travel, taxation, sales compensation, time tracking, usage billing, and financial planning.
• Experience managing system configuration, security roles, workflows, integrations, testing, releases, data quality, reporting, documentation, user support, and vendor relationships.
• Strong communication skills and the ability to partner effectively with Finance, Procurement, Payroll, Sales Operations, Business Technology, InfoSec, and external vendors.
• Ability to work independently and manage competing priorities in a fast-paced, global environment.

Preferred

• Coupa and Ramp certifications are strongly preferred.
• Egencia administration experience and a relevant certification are highly desired.
• Experience administering LogiSense is a significant advantage and a major plus.
• Experience with Replicon, Xactly, Avalara AvaTax, or Workday Adaptive Planning is a plus.
• Experience with sales compensation platforms such as Xactly is a plus.
• Experience with time tracking or payroll-related platforms such as Replicon or Deel is a plus.
• Strong analytical and communication skills, with the ability to work independently across a distributed, global team.