Enterprise App Admin II - DocuSign CLM Admin & Workflow Developer

Job Summary

We are seeking a skilled DocuSign CLM Administrator and Workflow Developer to join our Business Technology team. This role is responsible for administering, configuring, and maintaining the DocuSign CLM platform, including users, permissions, templates, workflows, metadata, and repositories, and for building and maintaining the commercial document templates and workflows used to generate, route, negotiate, and execute Five9's customer agreements.

The position is a hybrid role combining in-office and work-from-home days, based in Chennai or Bengaluru, India, and requires regular overlap with United States business hours, including work until approximately 11:30 PM India Standard Time when needed.

Responsibilities

• Administer, configure, and maintain the DocuSign CLM platform, including users, permissions, templates, workflows, metadata, and repositories.
• Create and maintain commercial document templates - including Master Services Agreements, service orders, order forms, amendments, and renewals - using legal language and clauses approved by the Legal team.
• Develop and maintain DocuSign CLM workflows for document generation, review, approval, negotiation, signature, storage, amendments, and renewals.
• Configure conditional content and clause selection based on product, pricing, transaction type, and geography.
• Support the generation of service orders and commercial documents from Salesforce CPQ quotes and quote line information, and maintain related field mappings between Salesforce CPQ, DocuSign CLM, and DocuSign eSignature.
• Partner with Legal, Deal Desk, Sales Operations, Finance, and other stakeholders to translate business and legal requirements into scalable templates and workflows.
• Troubleshoot document generation, workflow, data mapping, and electronic signature issues, and drive them to resolution.
• Identify opportunities to simplify contract processes, reduce manual effort, and accelerate contract execution.
• Participate in moderately complex CLM enhancements and projects, working independently with guidance on broader architectural or strategic decisions.

Key Requirements

• Three to five years of business systems administration experience, including at least two years of hands-on DocuSign CLM administration.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Certified DocuSign CLM Administrator credential required; Certified DocuSign CLM Workflow Developer credential strongly preferred, given the role's focus on building and modifying approval and document workflows.
• Experience configuring and supporting a production DocuSign CLM implementation, including users, permissions, security, repositories, and metadata.
• Hands-on experience building DocuSign CLM workflows, including approval routing, conditional steps, notifications, escalations, and exception handling.
• Experience building and maintaining commercial document templates (e.g., Master Services Agreements, service orders, order forms, amendments, renewals) and clause libraries using legal language approved by the Legal team.
• Experience supporting Salesforce CPQ generated quotes and commercial documents, including familiarity with the underlying Salesforce data (Account, Opportunity, Quote, Quote Line, Product, Contract).
• Experience maintaining integrations and field mappings between Salesforce CPQ, DocuSign CLM, and DocuSign eSignature, and ensuring contract status and executed agreements are accurately returned to Salesforce.
• Working knowledge of DocuSign eSignature, including envelope templates, recipients, signing order, and authentication.
• Basic Salesforce administrator-level knowledge (objects, fields, relationships, and permission sets) and familiarity with the Salesforce CPQ data model and document generation process.
• Working knowledge of XML, JSON, HTML, basic JavaScript, REST APIs, and SQL.

Preferred Qualifications

• DocuSign eSignature Administrator or Salesforce Certified Administrator certification is a plus.
• DocuSign CLM Implementation Consultant or Technical Consultant certification is a plus, particularly for candidates building more complex integrations or performing solution architecture.