Enterprise Account Manager

Role & responsibilities

• Own and grow a portfolio of existing customers by driving satisfaction, retention, adoption, and measurable value.
• Build trusted relationships with key customer stakeholders and align Benchmark Gensuite solutions to their business goals.
• Create and manage simple customer success plans covering priorities, milestones, risks, early wins, and success metrics.
• Identify renewal, expansion, and deeper-engagement opportunities based on customer needs, usage, and adoption maturity.
• Coordinate with delivery, support, product, and commercial teams to resolve issues and ensure a positive customer experience.
• Proactively monitor customer health, adoption gaps, and value realization to help customers achieve long-term success.

Preferred candidate profile

• Bachelor's Degree in Computer Science/Information Science or Masters Degree in Business
• Administration
• 5-6 years of experience working in Customer Success, Relationship Management, Account
• Management, or similar role.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint required.
• Ability to be flexible and adaptable.
• Ability to prioritize, execute projects, and manage time effectively.
• Empathetic, customer-first attitude.
• Experience with SaaS required.
• Strong communication interpersonal skills to effectively interact with customers and colleagues.
• Willingness to travel and adapt to changing schedules and environments.