Enterprise Account Manager 4

• This role is responsible for focusing on enterprise accounts and aligning the organizations capabilities with clients business priorities to drive long-term revenue growth while strengthening customer relationships
• The role creates and executes strategic plans to build a robust sales pipeline while collaborating across teams to ensure unified customer success
• The role stays informed about industry trends and utilizes data-driven insights to enhance customer relationships, mentor junior team members, and drive organizational success

Responsibilities

• - Understands the client industry to identify the client s business strategies and challenges and align the organization s capabilities to the client s business and IT priorities
• - Builds and executes account business plans including transactional and strategic initiatives to grow the organization s share in the accounts
• - Acts as the voice of the customer within the organization, driving product improvements and enhancements based on customer feedback
• - Strengthens the organization s relationship with the client maintaining a high level of loyalty and acting as a trusted advisor for business and IT-related concerns
• - Collaborates closely with internal teams, including marketing, product management, and technical support, to ensure a unified approach to customer success
• - Develops a business-case approach to provide business rationale for client proposals and investments
• - Builds and maintains sales pipeline activity by identifying, nurturing, and closing new solution opportunities
• - Utilizes data and analytics to identify trends, opportunities, and areas for improvement in customer relationships
• - Stays updated on industry trends and competitive landscape to provide informed guidance to customers
• - Provides guidance and mentorship to junior account managers, sharing best practices and insights
• Education Experience Recommended - Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence
• - Typically has 10+ years of work experience, preferably in customer relationship management, account management, or a related field

• Account Management
• Business Development
• Business Planning
• Business To Business
• Cross
• Selling
• Customer Relationship Management
• Finance
• Market Share
• Marketing
• Merchandising
• Product Knowledge
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Strategy
• Sales Territory Management
• Salesforce
• Selling Techniques
• Upselling
• Value Propositions Cross
• Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency

Customer Centricity Impact Scope

• Impacts large functions and leads large, crossdivision functional teams or projects.

Complexity

• Provides highly innovative solutions to complex problems within established policy.