Engineers- Managed Services
Quadrasystems Net · Coimbatore · onsite · Posted 27d ago
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About this role
Job Summary
Job Title: Microsoft 365 Support Engineer. We are seeking skilled Microsoft 365 Support Engineers to provide technical assistance and troubleshooting for Microsoft 365 services. The ideal candidates will possess a strong understanding of both basic and advanced Microsoft 365 features and will be responsible for resolving customer issues via email and other communication channels.
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Key Responsibilities
- Respond promptly and professionally to customer emails regarding Microsoft 365 issues.
- Diagnose and troubleshoot problems related to Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams.
- Provide L1 support for common issues such as Password resets, Mailbox access, License assignments, Basic configuration.
- Escalate complex issues to L2 support and collaborate to resolve advanced technical problems.
- Perform root cause analysis and document solutions for recurring issues.
- Guide customers through step-by-step solutions and provide clear instructions.
- Maintain accurate records of customer interactions and resolutions in the ticketing system.
- Stay updated on Microsoft 365 updates, features, and best practices.
Required Skills & Qualifications
- Strong knowledge of the Microsoft 365 suite, including Exchange Online, SharePoint Online, Teams, OneDrive.
- Familiarity with the Microsoft 365 Admin Center and PowerShell for administrative tasks.
- Understanding of: Email flow, DNS records (MX, SPF, DKIM), Basic networking concepts.
- Experience in troubleshooting: Mailbox issues, License assignments, User provisioning.
- Ability to work in a fast-paced environment and manage multiple tickets simultaneously.
Experience
- L1 Support: 0-2 years of experience in Microsoft 365 support or IT helpdesk.
- L2 Support: 2-3 years of experience with advanced troubleshooting and administration of Microsoft 365.
Work Location
Coimbatore
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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About Quadrasystems Net
Quadrasystems Net
IT Services & Consulting
75
employees
Coimbatore, Tamil Nadu
India
₹4L PA avg
Avg at Quadrasystems Net
About
Quadra is a global award-winning cloud infrastructure solutions provider, focused on helping customers build agile and intelligent enterprises. Quadra is a trusted technology advisor to India’s top business houses and brands, helping them to navigate technological change and complexity, while enabling them to connect technology with business outcomes. Quadra’s deep skills and experience, by harnessing a team that possesses more than 750+ professional IT certifications, combined with innovative services and custom IP solutions have helped over 3,000 customers modernize their businesses.
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