Engineering Manager II - Phone Core

Were looking for an Engineering Manager to lead our Phone Core teams - the mission-critical foundation of HighLevels communication stack. This group owns the CPaaS platform layer, Phone Billing, Trust Compliance, and phone number provisioning , serving as the substrate every other channel team builds upon to power a platform processing over 15 billion API hits and 2.5 billion message events daily .

Two of these areas carry outsized leverage. Phone Billing meters and monetises usage for the entire Phone and WhatsApp business - every call, message and number rides through it, so correctness, idempotency and reconciliation are not optional; a rating bug is a revenue and trust incident at the same time. Trust Compliance is the gate that determines whether customers can send at all: 10DLC and toll-free registration, brand and campaign vetting, carrier filtering, DLT and regional regimes. Regulators and carriers change the rules continuously, so the real engineering problem is designing flexible, rules-driven systems that absorb policy change without a rewrite each time.

The platform handles 100M+ events daily across 15+ services , and LC Phone is a major contributor to HighLevels revenue where uptime and reliability are paramount. As an Engineering Manager, youll lead multiple squads (10+ engineers) across these domains, own architecture and delivery for the CPaaS platform layer, and partner with PMs and Staff Engineers to keep a revenue-critical system correct, compliant, and exceptionally fast at a scale few companies ever reach.