Engineering Manager II - Monetisation

We are seeking a high-caliber Engineering Manager II to lead our Monetization Platform team. This team is the financial heartbeat of HighLevel, owning the entire billing and reselling architecture. Every transaction, from subscriptions and plans to usage-based charges and auto-recharges, flows through systems this team builds. You will manage the critical reselling and rebilling layer that allows our 2M+ businesses to mark up and resell services, ensuring a seamless financial experience for agencies and their clients.

As an engineering manager, you'll lead a team of experienced managers and/or senior engineers (8+) who expect a manager with real technical depth. You'll own architecture and delivery and partner closely with PMs, finance, risk, support, phone and WhatsApp channel teams, and payment providers to keep money movement correct, auditable, and fast.

Responsibilities:

• Own architecture and scaling decisions for the monetization platform ledger and wallet design, subscription and plan management, usage rating, auto-recharge, payment provider integrations, invoicing, and the reselling/rebilling layer.
• Guarantee financial correctness as a system property: double-entry ledger integrity, idempotency across every write path, exactly-once handling of usage events, and automated reconciliation with providers and downstream channels.
• Own the fraud, abuse, and spend-control layer velocity and anomaly detection, spend caps and circuit breakers, decline-code classification and retry policy, and the gating that protects both HighLevel and its customers from runaway spend.
• Work hands-on with technologies like NestJS, Firestore, MongoDB, PostgreSQL, Redis, queuing systems, data warehousing systems, and service mesh-based microservices.
• Lead design and execution of cross-cutting initiatives to improve reliability, latency, and throughput across time-sensitive APIs and workflows, including the hot paths that gate live message and call traffic.
• Drive observability and resilience by evolving our monitoring, alerting (Prometheus/Grafana), and incident response strategies with financial invariants and reconciliation drift alerted on as first-class signals.
• Leverage LLMs and AI tools to write, refactor, test, and debug code efficiently while implementing guardrails to reduce hallucination and boost reliability.
• Partner with product, infra, security, finance, and risk teams to ensure data integrity, access control, auditability, and compliance (PCI scope, PII handling, revenue reporting).
• Lead and develop engineering managers and/or senior engineers, build a leadership pipeline, do succession planning, and raise the hiring bar.
• Develop leaders and senior engineers, build a leadership pipeline, and do succession planning and raise the hiring bar.
• Participate in design reviews, deep dives, and on-call rotations to support a high-bar culture of accountability and operational excellence
• Own multiple teams/products, establish the engineering system, set technical direction, and develop leaders.

Requirements:

• 9+ years of backend engineering experience with a minimum of 2+ years of leadership experience, including designing fault-tolerant systems and working on high-scale platforms on Node or Java or any other language.
• Deep expertise in distributed systems, event-driven architectures, and asynchronous job processing.
• Demonstrated ownership of systems with strict consistency and correctness requirements in billing, payments, ledgers, metering, or comparable transactional domains with fluency in idempotency, exactly-once semantics, reconciliation, and audit trails.
• Proven experience optimizing availability, performance, and reliability in real-world systems under load, where the system is on a critical path other products cannot proceed without.
• Strong experience with relational and NoSQL data models (especially with complex transactional data).
• Experience leading and earning the trust of a team of experienced senior engineers, including running rigorous technical debates to a decision.
• Familiarity with monitoring, SLOs, and root-cause analysis in production environments.
• Familiarity with hallucination mitigation strategies (e. g., code constraints, test scaffolding, embeddings, and context injection).
• Excellent communication and cross-functional collaboration skills, including with Finance, Risk, and Support stakeholders.
• A pragmatic, hands-on leader who balances long-term vision with iterative execution.

Preferred Experience:

• Experience building fraud, abuse, or risk-control systems rules and scoring engines, velocity checks, anomaly detection, or spend and rate governors.
• Experience with payment provider integrations (Stripe, Adyen, PayPal, regional PSPs), dunning and recovery flows, chargebacks, or PCI-scoped systems.
• Experience with multi-tenant reselling, marketplace or platform billing markups, revenue share, agency/sub-account hierarchies, or white-label monetization.
• Experience working with AI tools and communication APIs (Twilio, Plivo, etc. ).
• Contributions to open-source tools, internal platforms, or engineering blogs.