Engineering Delivery Lead

Responsibilities:

• Partner with pharma clients to translate domain-specific business problems into data and analytics solutions, leveraging consulting experience to drive adoption and measurable outcomes.
• Apply deep knowledge of pharma functional areas (commercial, medical affairs, R& D, regulatory, supply chain, and market access) to contextualize delivery challenges and ensure solutions align with industry-specific workflows and compliance requirements.
• Lead the identification and definition of complex business challenges, whether they arise from delivery challenges (resource bottlenecks, technical obstacles) or customer-side issues (usability, satisfaction). Break down these challenges into smaller, manageable components and align teams toward clear goals and outcomes.
• Develop and maintain the program roadmap, aligning it with organizational goals
• Adjust and adapt the roadmap based on changing business priorities, feedback from stakeholders, or unforeseen challenges.
• Develop a deep understanding of the program's value to customers and clients. Ensure we address customer pain points and drive business growth.
• Ensure that features and updates meet customer expectations.
• Oversee the execution of operational processes, ensuring all teams are aligned and accountable for meeting program objectives. Track progress and continually optimize workflows to enhance productivity and performance.
• Actively manage relationships with key stakeholders, including development teams, designers, marketing, sales, customer support, and leadership. Internal Use Only
• Facilitate clear and effective communication across teams to ensure alignment on goals and progress.
• Articulate complex business problems, product strategies, and program progress to both technical and non-technical stakeholders in a clear, concise, and compelling manner. Provide regular updates on program status, roadblocks, and solutions.
• Proactively seek opportunities to improve the program and processes, drawing from customer feedback, performance metrics, and lessons learned. Drive ongoing optimization efforts to enhance program performance and user experience.

Requirements:

• 11-16 years of overall work experience, with 7+ years in program and project management and 8+ years of experience working within the pharmaceutical industry across multiple functional areas (e. g., commercial, R& D, regulatory, medical affairs, supply chain, or market access)
• 8+ years of hands-on pharma industry experience spanning at least two functional areas, with a strong understanding of domain-specific data, processes, and regulatory context (e. g., GxP, 21 CFR Part 11 GDPR in clinical settings).
• Pharma consulting experience, either at a consultancy or in an internal strategic/advisory role, is strongly preferred; experience engaging with pharma clients on data and analytics programs is a plus
• Proficiency in using tools such as JIRA to manage tasks, track progress, and report on project status.
• Strong understanding of SQL for querying databases and analyzing data.
• Familiarity with the technical aspects of data product development and building scalable enterprise data warehouse systems, including architecture and cloud infrastructure, to effectively communicate with development teams.
• Experience in managing and executing large programs; ability to act as an Agile coach to teams and customers.
• Experience in managing multiple teams and scaling them.
• Ability to identify and analyze complex business challenges (technical, operational, or client-related) and break them into smaller, manageable problems, support proposal creation, and pre-sales activities.
• Experience in creating and maintaining data and product roadmaps, adjusting them based on changing priorities, feedback, and unforeseen challenges (risk and change management, risk mitigation).
• Ability to build strong relationships with multiple stakeholders, including developers, designers, marketing, sales, and leadership teams.
• Excellent communication skills, with the ability to clearly articulate complex concepts to both technical and non-technical stakeholders.
• Operational leadership experience in overseeing the execution of operational processes and improving workflows for maximum efficiency.