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About this role
About this opportunity:
We at Ericsson are excited to present this opportunity for an Automated Operations Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency.
What you will do:
- Monitor 1st Level Services closely and manage any emerging events.
- Monitor Resource and Service Performance actively.
- Assess Customer Complaint Trends and manage 1st Level Incidents.
- Efficiently escalate and manage security incidents.
- Track the progress of incident resolution and employ functional escalation methods where necessary.
- Initiate proactive Problem Management.
- Provide corrective maintenance and execute support for Field Maintenance.
- Ensure Remote Site Access Control and manage a one-off Logical Access Control.
- Execute legal requests at the 1st Level.
- Trace Emergency Calls and manage Right of Way Handling.
- Conduct proactive 1st Level Assurance Support activities.
- Monitor customer experiences and performance assessments based on specific use cases.
- Ericsson Operations Engine - Mode Of Operations.
- Test Automation Management Tools.
- Test Execution Engine.
- Dealing With Enquiries.
- MS TOP.
- Document Control.
- Software Performance Testing.
- Ericsson RAN Management.
- Ericsson VAS Management.
- Customer Complaint Resolution.
- Client Services.
- ITIL.
- Call Centers.
- Ericsson Packet Core Management.
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About Ericsson
Ericsson
Telecom
22.3k+
employees
1876
150 years old
Stockholm, Sweden
Sweden
About
Why join Ericsson?
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the worlds toughest problems. Youll be challenged, but you wont be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
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