Engineer

Job Description

We're looking for an experienced Zoom Engineer to join our global collaboration engineering team. In this role, you'll be the backbone of how our colleagues connect — keeping meetings running, integrations humming, and our Zoom environment secure, scalable, and ahead of the curve. This is a hands-on, high-impact position. You'll work closely with IT, security, and business teams across our global footprint to design, deploy, and optimize Zoom across all its dimensions: Meetings, Phone, Rooms, Webinars, and Contact Centre.

What You'll Do

• Own the day-to-day administration, configuration, and health of our Zoom environment, including Meetings, Phone, Rooms, Webinars, and Contact Centre.
• Lead the design and implementation of Zoom platform upgrades, migrations, and new feature rollouts.
• Build and maintain integrations between Zoom and enterprise systems including Microsoft 365, SSO/IdP providers, CRM platforms, and collaboration tools.
• Develop automation and scripting solutions using the Zoom API to streamline provisioning, reporting, and user lifecycle management.
• Monitor platform performance, troubleshoot escalated issues, and drive root-cause analysis to prevent recurrence.
• Partner with our InfoSec and compliance teams to enforce security policies, access controls, and data governance within Zoom.
• Produce and maintain clear technical documentation: architecture diagrams, runbooks, and configuration standards.
• Support end-user enablement by working with HR and training teams to build adoption and best-practice guidance.
• Stay current with Zoom's product roadmap and advise the business on emerging capabilities and how to put them to work.

What We're Looking For

Essential Experience

• 5+ years of dedicated Zoom administration and engineering experience in an enterprise environment.
• 10+ years of overall technology experience, spanning network, unified communications, cloud platforms, or enterprise IT.
• Hands-on expertise across the full Zoom portfolio: Meetings, Phone, Rooms, Webinars, and Events.
• Proven ability to build and maintain Zoom API integrations and automation using Python, PowerShell, or similar.
• Experience integrating Zoom with identity providers (Okta, Azure AD, or equivalent) and enterprise directories.
• Strong understanding of networking fundamentals: SIP, WebRTC, QoS, firewalls, and DNS as they relate to video and voice traffic.
• Demonstrated experience managing Zoom security configurations, including E2EE, data residency, and compliance archiving.

Advantageous Skills

• Zoom Certified Engineer or Administrator certification.
• Familiarity with ITIL or similar service management frameworks.
• Experience with SD-WAN or network optimization for real-time media.
• Working knowledge of Microsoft Teams or Cisco Webex environments for interoperability scenarios.