Engineer Technical Sales For South East Asia and Russian Markets

Role & responsibilities

• Ensure technical sales support for the organisation.
• Generates and processes new client quotations as per client URS and submission of offers using the Sales tool.
• Travel to Customer sites in South East Asia / Russia & HO for kick-off and technical discussion as per the need arises
• Driving the sales process and ensuring adherence to Defined SLA for support.
• Payment collection for Advances, Dispatch and retention and updating the reports
• Provide any necessary data or reports to the Management and Sales team as per the defined SLA.
• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
• Deals with any customer complaints and resolves the issue effectively.

Preferred candidate profile

• Proven work experience as a Sales support specialist or Sales support associate
• In-depth understanding of sales principles and customer service practices
• Must have worked on sales tools like CRM/ Salesforce
• Conversant with ERP
• Experience of handling similar work in an industry dealing with OEMs / Capital equipment
• Post sales handover for execution to projects team as per Master project charter guidelines and Escalation within the team in case of delays.
• Efficient client management , complaint management , query resolution experience is a must for this role .
• Experience of working in the OEM industry or Capital Equipment or Machine Manufacturing industry is a must .
• BE graduate from reputed BE institutes only will be considered.
• Must be ready and willing to travel overseas - Russia / or South East Asian countries.