Engineer SPDT Production (Thin Films and Optics)

Department: Customer SupportLocation: Chennai & MumbaiNumber of Positions: 2Education Qualification: Diploma / BE or B.Tech - Mechanical Years of Experience: 4-5 Years in SPM Machine assembly.

Job Description:

•  Install and test equipment to ensure it runs smoothly
•  Troubleshoot customer issues and provide solutions in tandem with the sales team
•  Coordinate with production and marketing teams to ensure all customer issues are handled in a timely and cost effective manner
•  Maintain service and customer complaint databases to ensure issues are monitored and tracked effectively
•  Provide routine servicing for installed machines
•  Answers incoming customer calls regarding billing issues, product problems, service questions and general customer concerns
•  Leading or assisting with the support of projects
•  Following government health and safety regulations and the regulations of their employerDelivering services to customers effectively and on tim
•  Walking customers through how equipment works including how to use it safely
•  Explaining new features and suggesting upgrades to customers
•  Ordering and restocking materials when it is required APPLY NOW