Engineer-Service

Key Responsibilities

• Troubleshoot and repair electronic devices and PCBs up to component level.

• Perform SMD soldering/desoldering and component replacement.

• Attend customer complaints and ensure timely resolution as per defined TAT.

• Maintain service records and update SAP/CRM in real time.

• Manage service spare parts and ensure proper consumption and inventory control.

• Coordinate with the Central Service/Technical team for complex issues.

• Maintain proper repair quality and minimize repeat complaints.

• Prepare and submit required service reports on time.

• Follow defined service processes, safety and 6S standards.

• Travel to customer locations as required.

Required Skills

• Good knowledge of electronic components and circuits.

• Hands-on experience in PCB troubleshooting and SMD soldering.

• Knowledge of DMM, Oscilloscope and Power Supply.

• Basic computer knowledge; SAP/CRM knowledge will be an advantage.

• ITI / Diploma in Electronics or related field.

• 1-2 years of experience in electronics servicing, repair or field service.

• Freshers with strong practical electronics knowledge may also be considered.