Engineer- Service Sales (Elevator)

 Proactively develops and creates customer relationships in his/her area of responsibility

• Is accountable for developing KONE position in his/her customer base or market area

• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)

• Ensures customer satisfaction and solving complaints with the rest of the KONE team

• Documents the customer and contact information, maintains customer data

Sell

• Proactively generates opportunities from existing customer base

• Collaborates with maintenance team for leads (maintenance technicians)

• Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets

• Is accountable for finding customer needs and that KONEs solution matches with the needs

• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority

• Validates that the contents of the contract are in line with the negotiation process outcome

• Maintains full information of opportunities, tasks and visits, keeps sales funnel data up-to-date

• Responsible for timely and accurate reporting in CRM

• Responsible for gathering relevant information about market and competitors from the field

• Supports the finance function in money collection.

• Is responsible for the account over the entire sell process and customer relationship

• Drives execution of her/his individual sales plan