Engineer - Service (Measurement & Control Instruments)

Main tasks

1. Repair, Maintenance and Service Operations

• Perform inspection, diagnosis, repair and preventive/corrective maintenance of measurement and control instruments across the complete product portfolio.
• Troubleshoot mechanical, electrical, electronic, sensor, transmitter and control-system-related issues.
• Carry out workshop-based repairs and service activities at customer and OEM premises.
• Identify defective components, recommend replacements and coordinate spare parts availability.
• Ensure equipment is restored to the required operating conditions within agreed service turnaround times.
• Maintain service tools, test equipment and workshop facilities in good working conditions.

2. Troubleshooting and Field Service Support

• Provide on-site and off-site technical support for installation, commissioning, malfunction diagnosis, breakdown resolution and performance-related issues.
• Diagnose faults in process measurement instruments, analytical systems, control valves, actuators and associated accessories.
• Conduct site inspections, identify root causes and implement effective corrective actions.
• Support end customers, OEMs, system integrators, EPC contractors and internal GF teams across relevant business segments.
• Coordinate with product specialists, manufacturing locations and global technical teams for complex technical issues and escalations.
• Minimize equipment downtime through timely intervention, structured troubleshooting and effective follow-up.

3. Calibration, Testing and Performance Verification

• Perform calibration and verification of instruments in accordance with applicable GF specifications, procedures and relevant standards.
• Verify the accuracy, repeatability, functionality and performance of instruments before and after repair or maintenance.
• Conduct functional tests, loop checks and performance verification, as applicable to the equipment and service scope.
• Maintain calibration records, test results and service history with complete traceability.
• Identify deviations, recommend corrective actions and ensure the use of suitable, calibrated reference equipment.

4. Measurement, Analytical Instrumentation and Process Control Expertise

• Develop and maintain technical competence across the complete measurement and control instrument portfolio, including:
• Flow, level, pressure and temperature measurement.
• Conductivity/resistivity, pH/ORP and other relevant analytical measurements.
• Dissolved oxygen, chlorine dioxide, free chlorine and other applicable water/process analytical parameters.
• Measurement transmitters, sensors, controllers, accessories and associated instrumentation systems.
• Manual and actuated control valves, including electric and pneumatic actuators, solenoid valves, positioners and feedback units.
• Open-loop and closed-loop control concepts, interlocks and basic PLC/SCADA interfaces, as relevant to the application.
• Interpret technical manuals, wiring diagrams, instrument datasheets, operating instructions and control schematics.
• Support application-related troubleshooting and recommend appropriate technical solutions in coordination with product specialists.
• Continuously upgrade product knowledge in line with new product introductions and portfolio developments.

5. Customer, OEM Support and Technical Training

• Act as a technical service interface for customers, OEMs, system integrators and internal GF stakeholders.
• Provide product demonstrations, operational guidance and training on equipment use, routine maintenance, troubleshooting and safety precautions.
• Support customer personnel in improving equipment handling, reliability and maintenance practices.
• Provide technical input during pre-sales discussions, site assessments and post-sales service interventions, as required.
• Maintain professional customer communication and ensure timely closure of service requests, complaints and technical escalations.

6. Service Documentation, Reporting and Coordination

• Maintain accurate records of service requests, equipment history, repairs, calibration, spare-parts consumption and service interventions.
• Prepare service reports documenting reported issues, diagnostic findings, root causes, work performed, replaced parts and final test results.
• Track open service cases, turnaround times, pending customer actions and escalations through closure.
• Coordinate with internal teams, service centres, warehouses, supply chain and external service partners to ensure effective service delivery.
• Maintain appropriate records for warranty claims, service contracts and chargeable service activities.

7. Service Business Management with Safety, Quality Compliance

• Ensure appropriate assessment and documentation of chargeable service activities in accordance with company policies.
• Support service quotations, cost estimates, spare-parts identification and coordination for timely delivery.
• Follow applicable electrical, mechanical, process and workplace safety requirements during service activities.
• Ensure safe isolation, handling, testing and operation of equipment, including adherence to site-specific safety procedures.
• Use appropriate personal protective equipment and ensure test instruments and service tools are fit for purpose.
• Comply with company procedures, quality requirements, OEM guidelines and applicable calibration and service standards.
• Report unsafe conditions, recurring failures and quality concerns and recommend preventive actions.

8. Any other task allocated by the management within the framework jobholder s domain expertise.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.