Engineer / Senior Engineer

Department: Customer Service

Experience: 4 8 Years

Description:

• Overall responsibility for Site Inspection, Site Preparation, Installations Commissioning, Customer breakdown calls, and all other post-delivery support activities.

• Ensure completion of site inspection on receipt of PO documents from the respective sales department.

• Ensure Completion of Installation at all Site Ready cases within 15 days from the delivery date of the UPS systems.

• Ensure the collection of Site Not Ready reports (SNR) from the customers wherever the site is not ready for installation.

• Ensure that the customer-signed ICs are dispatched by the respective BO to HO.

• Monitor that all breakdown calls are attended as per the committed terms and Nil pending calls at all your locations on a day-to-day basis.

• Implementing the call escalation procedure as per guidelines from Management.

• Monitoring that the maximum UPTIME is maintained for all Warranty AMC customers.

• To review the major / repeat calls received in all offices and analyses the root cause of failures and initiate necessary preventive and correction actions.

• Planning and Forecasts for adequate Spare parts and always ensuring the minimum stock availability.

• Whenever any spare consumption from MSL is to be communicated to HO for warranty claim immediately.

• Coordination with HO projects/ local Logistics for proper delivery all the ordered items delivery as per the BOM

• Responsible for Site layout drawings approval from the Customer / Consultant

• Monitoring the site-related activities, and coordination with electrical contractor time to time for smooth execution of the projects

• Monitor the battery failures in the field and arrange the warranty replacement batteries.

• Implementation of Group Policy and Procedures always.

• Responsibility for timely submissions of accounts for all after-sales dept engineers in your region.

• Adhere to all safety standards for the after sales personnel.