Engineer (Sales & Service)

Role Description

The Sales cum Service Engineer (Laboratory Equipments) role is a full-time, on-site position based in Bengaluru / Ghaziabad. The role involves visiting customer sites to install, commission, and maintain laboratory equipment, while providing technical support and troubleshooting for hardware and software issues. The engineer will conduct preventive maintenance, perform repair work, and ensure that instruments operate according to specifications. In addition to service activities, the role includes supporting sales efforts by demonstrating equipment, explaining technical features, assisting in product selection, and building long-term customer relationships. The position requires preparing service reports, coordinating with internal teams for spare parts and logistics, and maintaining clear communication with customers regarding service schedules and equipment status.

Key Responsibilities

• Install, commission, calibrate, and validate laboratory equipments at customer sites
• Perform preventive maintenance, troubleshooting, and repairsminimizing equipment downtime
• Perform IQ/OQ/PQ of the new equipments
• Perform Calibration activity, AMC services for the existing Equipments within scheduled period
• Perform on-site troubleshooting, diagnostics, and repairs.
• Train end-users on proper operation, safety protocols, and routine maintenance
• Document service activities, spare parts usage, and customer feedback in the system
• Build long-term relationships with lab managers, procurement teams, and scientific staff
• Identify upsell and cross-sell opportunities for products, accessories, and service contracts
• Conduct product demonstrations and technical presentations to customers

Qualifications

• Candidates should possess strong troubleshooting and technical support skills for laboratory instruments and related systems.
• Candidates should possess hands-on field service experience, including on-site visits, installations, and customer training.
• Candidates should possess maintenance and repair skills, covering preventive maintenance and diagnostics,
• Candidates should possess effective communication skills to interact with customers, explain technical concepts clearly, and coordinate with internal teams.
• Diploma or bachelor’s degree in engineering (electronics, instrumentation, biomedical, or related field) or equivalent technical qualification.
• Understanding of laboratory workflows and basic scientific equipment operation is beneficial.
• Ability & Willingness to travel PAN India as required for field assignments.
• Proficiency in documentation, service reporting, and use of basic computer applications.
• Prior experience in laboratory equipment servicing or scientific instrumentation sales is an advantage.

Technical Skills :

• Familiarity with common lab equipment (e.g., Liquid Nitrogen Storage Systems, Incubator Shakers, Lab Refrigerators, Environmental Chambers etc.)
• Comfortable using Electronic/Electrical Tools like Multimeter, Clamp Meter, Data Loggers etc.

Soft Skills :

• Strong communication and presentation abilities; comfortable engaging with both scientists and executives
• Microsoft Office (Word, Excel, PPT etc.)

Other Requirement:

• Only Male Candidates required
• Mandatory Two Wheeler with Valid driver's license for Local conveyance

Experience : Minimum 1 year experience in technical sales & field service for laboratory equipments