Engineer, Professional Services

Job Description

Job Title: Engineer, Professional Services

Overview:

We are looking for a candidate that will develop and deploy client centered solutions and enhance our service catalogue for clients based in the financial services & healthcare industries. With a keen interest in industry standards, best practices and emerging trends, the candidate will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization.    

Roles & responsibility:

Handling complex technical project tasks, project issues and initial troubleshooting for clients.  

A client facing role with occasional in person visits to client sites.  

Configuration and troubleshooting of servers and networks.  

Configuration and migration of Cloud Services. 

Management of small and medium sized projects. 

Provide technical advice on planning and scoping calls. 

Help achieve department goals by hitting personal KPI targets. 

Some international travel and on-call requirement. 

Some evening shifts, Working from Home. 

Documentation of internal processes and guides 

Skills    

Technical implementation and troubleshooting 

History troubleshooting and/or installing IT infrastructure at a senior level 

Configuration of Windows Servers  

Configuration & deployment of Microsoft products 

Configuration of AI and DLP preferred 

Networking – configure firewalls, managed switches, TCP/IP and protocols 

Qualifications   

Strong technical skills with public cloud technologies, Azure specifically 

Familiarity with industry standard LLMs such as Claude, CoPilot and ChatGPT as both an internal research tool and as deployed with clients. 

Minimum 1-2 years’ experience in a system engineeringrole or 5+ years senior deskside support experience. 

Certifications preferred (AI, Azure Expert, MCSE, VCP, CCP) 

MSP experience preferred 

Ability to commute in a hybrid fashion both at client sites and our office. 

Ability to travel regionally on occasional basis 

Willing to work in 24/7 environment