Engineer - Parts Management

Roles and Responsibilities:

• Handle customer queries from dealers and distributors related to equipment and parts sales.
• Support warranty claims and equipment damage claims.
• Coordinate with internal teams to resolve customer issues.
• Maintain customer records and update case details in CRM tools.
• Provide timely post-sales support to customers in the North American region.

Required Skills:

• Basic knowledge of Salesforce CRM.
• Knowledge of HVAC products and systems.
• Strong verbal and written communication skills.
• Understanding of warranty claims, damage claims, and after-sales support.
• Good knowledge of MS Office tools.

Desired Candidate Profile:

• B.E./B.Tech in Mechanical Engineering.
• Freshers and candidates with up to 1 year of experience can apply.
• Basic knowledge of Salesforce CRM and HVAC systems.
• Good customer-handling and problem-solving skills.
• Candidates with a notice period of less than 30 days preferred.
• Willingness to work from Bangalore.