Engineer - Nxt Gen End User Security

Quadrasystems Net · Coimbatore · onsite · Posted 27d ago

Undisclosed0–4 yrsfulltimeSourced from Naukri

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About this role

Job Summary:

Seeking a skilled Managed Services Engineer to support 24/7 security and IT operations. The role involves continuous monitoring, incident handling, troubleshooting, and ensuring high availability and security of customer environments. The candidate will work in a shift-based model and be responsible for proactive service delivery and SLA compliance.

Key Responsibilities:

Monitor security and infrastructure alerts 24/7 using SOC/NOC tools

Handle L1/L2 incidents related to:

Endpoint Security, EDR/XDR, DLP, SIEM

Network, Server, and Cloud environments

Perform initial incident analysis, triage, and escalation as per SOP

Respond to security incidents such as malware, phishing, ransomware, and suspicious activities

Perform health checks on security devices and infrastructure

Manage policies, and basic configuration changes

Coordinate with OEM vendors and internal teams for issue resolution

Ensure adherence to SLAs, KPIs, and customer commitments

Maintain incident, change, and problem records in ticketing systems

Prepare shift handover documentation and daily/weekly reports

Participate in root cause analysis and preventive actions

Support vulnerability remediation and patching activities

Assist in onboarding new customers into managed services

Follow ITIL-based processes and service delivery frameworks

Technical Skills Required:

Good understanding of:

Endpoint Security, EDR/XDR

SIEM tools and log analysis

Networking fundamentals (TCP/IP, DNS, VPN, Routing)

Email security and web security

Knowledge of:

Incident Response and Threat Handling

Cloud platforms (AWS, Azure - basic level)

IAM, MFA, and access control

Patch management and vulnerability management

Familiarity with ticketing tools (ServiceNow, Freshservice, Jira, etc.)

Behavioral & Operational Skills:

Willingness to work in 24/7 rotational shifts

Strong troubleshooting and analytical skills

Good communication and documentation skills

Ability to work under pressure and manage multiple incidents

Customer-focused mindset

Strong ownership and accountability

Team collaboration and shift handover discipline

Certifications (Preferred):

CEH, Security+, or equivalent

KPIs for Role:

SLA adherence and incident response time

First-call resolution rate

Incident closure quality

Customer satisfaction

Shift handover accuracy

Proactive issue identification

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Sourced from naukri

Skills

it operationscustomer satisfactionanalytical thinkingDNSaws iamcloud platformslog analysisIncident Responseamazon web servicescehEmail SecurityDLPEndpointIncident AnalysisIncident HandlingJira AtlassiancloudEndpoint SecuritycomplianceMicrosoft Azure

About Quadrasystems Net

Quadrasystems Net

IT Services & Consulting

employees

Coimbatore, Tamil Nadu

India

₹4L PA avg

Avg at Quadrasystems Net

About

Quadra is a global award-winning cloud infrastructure solutions provider, focused on helping customers build agile and intelligent enterprises. Quadra is a trusted technology advisor to India’s top business houses and brands, helping them to navigate technological change and complexity, while enabling them to connect technology with business outcomes. Quadra’s deep skills and experience, by harnessing a team that possesses more than 750+ professional IT certifications, combined with innovative services and custom IP solutions have helped over 3,000 customers modernize their businesses.

Industries

Cyber SecurityInformation ServicesInformation Technology

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