Engineer Management

Job Summary

Are you an experienced engineering leader passionate about scaling mission-critical cloud infrastructure and pioneering AI and agentic automationTrimble is seeking an exceptional Manager of Cloud Operations (COPS) to lead our Chennai Cloud Operations team. In this pivotal leadership role, you will oversee the daily management of Trimble Viewpoints Global Cloud Services-supporting 22,000+ servers and 6,000+ customers in North America - while driving our strategic operational roadmap toward an AI-first future.

Responsibilities

• Strategic Leadership AI Vision: Develop and implement the technical roadmap for AI-enabled cloud operations, championing agentic automation with human-in-the-loop (HITL) checkpoints across deployments, server lifecycle management, and daily workflows.
• Global Estate 24/7 Service Oversight: Oversee 24/7 cloud operations across 22,000+ servers and 6,000+ enterprise customers, managing disaster recovery, capacity modeling, event management, incident resolution, and change governance.
• SLA MTTR Optimization: Own customer-facing uptime and system reliability metrics, deploying AI-assisted root-cause analysis (RCA), predictive alerting, and automated remediation to systematically drive down Mean Time to Resolution (MTTR).
• AI-SecOps Audit Readiness: Champion AI-SecOps practices to integrate machine learning into threat detection, vulnerability remediation, and security incident response, ensuring full compliance with ISO 27001, SOC 2, NIST, and ITIL standards.
• FinOps Capacity Planning: Direct cloud financial operations (FinOps) through AI-driven cost analytics to forecast capacity, optimize global cloud spend, and enforce team-wide budget accountability.
• Team Leadership Global Governance: Directly manage and mentor the Chennai Cloud Operations team, cultivating high AI fluency, structured career paths, and seamless cross-regional governance with North American counterparts.

Essential Skills Experience

• Professional Leadership: 10+ years of overall IT and cloud infrastructure experience, with a proven track record in a direct people management and engineering leadership role.
• Service Management Frameworks: In-depth working knowledge and operational execution of ITIL disciplines (Incident, Problem, Change, Configuration, and Release Management).
• Escalation Crisis Management: Proven ability to manage complex, high-priority operational escalations, maintain composed customer communications, and drive rapid incident containment.
• Customer Onboarding Process Transition: Demonstrated experience facilitating customer onboarding and smooth enterprise transitions into cloud operations support.
• Global Cross-Functional Alignment: Track record of driving standard processes, operational rigor, and unified metrics across distributed, multi-region teams.

Bonus Points For

• Cloud AI Certifications: Professional certifications in Microsoft Azure and/or recognized AI/ML platforms.
• Agentic Automation Scripting: Practical exposure to building or supervising automated agentic workflows, autonomous remediation runbooks, or modern telemetry stacks.
• Compliance Expertise: Direct experience managing audits and operational security controls under SOC 2 Type II or ISO 27001 frameworks.

Logistics

• Location: Chennai, India
• Department: Global Cloud Services / Cloud Operations (COPS)
• Level: M3
• Job Type: Full-Time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.