Engineer III, Software

Primary Responsibilities

• Collaborate with a globally distributed team to design, build, and maintain tools, services, and infrastructure that support product development, testing, and CI/CD pipelines for SaaS applications hosted on public cloud platforms.
• Ensure Devops infrastructure and services maintain the required level of availability, reliability, scalability, and performance.
• Diagnose and resolve complex operational challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems.
• Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments.
• Consistently apply forward-thinking concepts relating to automation and CI/CD processes.

Skills

• Experience with deploying infrastructure and services in one or more cloud environments such as AWS, Azure, Google Cloud.
• Experience with configuration management and deployment automation tools, such as Terraform, Ansible, Packer.
• Experience with Observability platforms like Grafana, Elastic Stack etc.
• Experience with source control and CI/CD tools like git, Gitlab CI, Github Actions, AWS Code Pipeline etc.
• Proficiency in scripting languages such as Python and Bash.
• Solid understanding of Unix OS
• Familiarity or experience with container orchestration technologies such as Docker and Kubernetes.
• Good understanding of computer networking (e.g., DNS, DHCP, TCP, IPv4/v6)
• Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry).

Qualifications

• Bachelors or advanced degree; and/or equivalent work experience.
• 5+ years of experience in relevant roles.