BENGALURU · FULLTIME
Engineer II, Technical Support
Enphase Energy
Bengaluru · onsite · Posted 41d ago
Sourced from
Undisclosed2–7 yrsfulltimeBengaluru
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.4s
- Found the form on Naukri · 12 questions to answer1.5s
- Decided the answers for all of them2.8s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Description
Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.
Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!
Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!
Must be available to work on-site at our Bangalore office 5 days per week.
About the role
To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.
What you will do
- Enphase support teams work 247 and 365 days a year. Candidate will be required to answer inbound Phone calls / Chats / Emails from Enphase customers during assigned hours.
- Candidate needs to agree to following as a precondition
- Work on weekends
- Work in night shifts (9:00 PM 11:00 PM login) shifts
- Conducting remote troubleshooting of Enphase products.
- Troubleshooting, approving and executing warranty claims.
- Providing pre-sales information about Enphase products.
- Assisting with the activation of new Enphase sites as needed.
- Documenting all activity in a central CRM/Help Desk software platform.
- Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.
- Following departmental conventions and procedures.
- Participating in ongoing training/education of industry standards and Enphase product-specific information.
- Professionally represent Enphase via all communications mediums.
- Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.
- Performing other duties as assigned.
Who you are and what you bring
- Should be a Graduate - B.E/B. Tech.
- Minimum 2+ years of experience in Technical Support, Customer Support, or a related technical role
- Academics scores should be 60% and above in 10th 12th, 70% and above in graduation only would be considered for the role. Scores are mandatory to be shared along with the resume.
- Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- Strong verbal and written communications skills in English.
- Computer literate (PC skills essential, Mac OS desirable).
- General understanding of electrical concepts, AC DC circuits, electrical or electronics background would be highly desirable.
- Exposure to solar/PV-related environments.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer SupportcrmTechnical SupportTroubleshootingMac OsPVWarranty Claimsenergy technologyremote troubleshootingSalesHelpdeskinbound
Section · Company
About Enphase Energy
Enphase Energy
Power
909
employees
2006
20 years old
Fremont, California
US
About
Enphase is a global energy management technology company that provides residential and commercial solar plus storage solutions.
Industries
PowerInternet
Employee ratings
405 reviews
2.6/ 5
Culture
2.3
Career growth
2.4
Work-life
2.3
Employees rate it well for
Salary63Work Life Balance60Work Culture52Senior Management50Job Security24
Find them on