HYDERABAD · FULLTIME
Engineer II - Field Service
Vertiv
Hyderabad · onsite · Posted 1d ago
Sourced from
Undisclosed2–5 yrsfulltimeHyderabad
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Section · 01
About this role
Brief
Senior Thermal Customer Engineer:
Senior Thermal Customer Engineer:
- Responsible for maintenance and emergency repairs of Vertiv s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager
Responsibilities and Measurement Criteria with Time investment Needed on Each:
(This will describe the overall core responsibilities of the role, decision making responsibilities etc. )
- Respond in a professional manner to all assigned service calls while on duty.
- Perform all work in a safe manner and in accordance with established company safety policy.
- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
- Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
- Keep scheduling team informed of changes to your schedule and the status of all open jobs.
- Maintain the accuracy of the customer listing by reporting errors with the site change form.
- Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
- Create reports using FieldDB system and ensure regular synchronization.
- Report sales or service leads to the proper department via the correct process.
- Support company vision and management decisions.
- Use email and other Office based programs to maintain/enhance communications processes.
- Ensure that all Vertiv processes are followed.
- Keep company vehicle clean and properly maintained.
- Protect all tooling and company property issued.
- Work as part of the service team and support business needs.
- Take an active role in the callout rota.
Qualifications:
Required/ Minimum Qualifications:
- NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
- City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.
Additional / Preferred Qualifications:
- Excellent computer skills.
- Previous environmental service experience.
- Excellent customer service skills.
- Self-starter, ability to plan, organize and manage time effectively.
- Clean valid driving license.
Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs. )
- None
Time Travel Needed:
- 90%
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer Servicethermalthermal managementSynchronizationOracle DBField ServiceManufacturingmaintenanceSalesRefrigeration
Section · Company
About Vertiv
Vertiv
Electronics Manufacturing
2.0k+
employees
1946
80 years old
Thane, Maharashtra
India
About
Vertiv delivers tailored critical infrastructure solutions focused on power, cooling, and manageability, addressing diverse business requirements globally.
Industries
Electronics ManufacturingArchitecture & Interior DesignInternetIndustrial MachineryPowerElectrical Equipment
Employee ratings
1,030 reviews
3.8/ 5
Culture
3.6
Career growth
3.1
Work-life
3.7
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