Engineer I - Field Service

Job Description

Generate new business opportunities for service contracts, AMC/CMC, repairs, and maintenance services.

• Identify potential customers and develop new accounts through calls, visits, references, and leads.
• Maintain and strengthen relationships with existing customers.
• Maintain and strengthen relationships with Partner.
• Prepare and share quotations, proposals, and commercial offers with customers.
• Follow up on quotations and negotiate pricing and commercial terms to close sales.
• Achieve monthly, quarterly, and annual service sales targets.
• Coordinate with service/technical teams to ensure smooth execution of customer requirements.
• Renew existing AMCs and identify opportunities for upselling and cross-selling additional services.
• AMC Conversion for out of warranty contracts in WCR Category to improve business growth.
• Timely Conversion of WCR cases.
• Maintain accurate records of customer interactions, leads, quotations, orders, and sales pipeline.
• Monitor market trends and competitor activities.
• Ensure timely collection/payment follow-up from customers where required.
• Handle customer queries and coordinate for resolution to maintain customer satisfaction.
• Prepare regular sales reports and provide updates to management.
  
  

Key Skills

• Sales and negotiation skills
• Customer relationship management
• Lead generation and conversion
• Communication and presentation skills
• Follow-up and relationship-building
• Commercial and quotation knowledge
• Target-oriented approach
  
  

About Us

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
  
  

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication
  
  

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [HIDDEN TEXT]