Engineer, Global Estimation

Job Summary The Recommendations Associate (Defect Estimator) is responsible for reviewing service-generated defect and repair recommendations, preparing accurate quotations, and supporting the timely close-out of recommended works. The role ensures all estimates, recommendations, and customer communications are compliant, commercially sound, and aligned with relevant fire industry standards and Chubb requirements. This role plays a key part in supporting customer outcomes, improving quote conversion and close-out timeliness, and contributing to operational efficiency across the ANZ business. Key Responsibilities Operational • Run reports and utilise relevant software tools, including Field One, to identify handheld-derived recommended repairs and defects requiring estimation. • Monitor reporting to ensure quotations are prepared, issued, and closed out in a timely manner, with KPIs achieved. • Collate incoming service reports, drawings, and supporting data to enable accurate quotation development. • Prepare accurate cost estimates using handheld-derived data and estimating tools. • Liaise with technicians and, where required, customers to clarify the scope of works prior to quotation preparation. • Prepare quotation letters and distribute completed quotations to customers in line with required timeframes. • Update relevant systems, including Field One, to reflect quotation status and progress. • Apply relevant contract labour rates and material mark-up rates when preparing estimates. • Create and submit NAC requests for Pronto client contact detail updates as required. • Establish and maintain working relationships with subcontractors and obtain quotations as needed for services not performed in-house, such as: • Compartmentation • Door repairs • Other specialist works Customer and Commercial • Deliver high-quality, professional written communication to customers and internal stakeholders. • Support customer retention and sales outcomes through timely, accurate, and commercially appropriate quotations. • Maintain a strong customer and sales focus, with a passion for making a positive difference for customers and the business. • Work collaboratively with internal teams to support service delivery and conversion of recommended works. Technical and Compliance • Ensure all recommendations, estimates, and advice provided are in accordance with relevant state and federal regulations, codes, and standards. • Read, interpret, and apply relevant fire industry standards and technical documentation. • Maintain up-to-date knowledge of applicable Fire Australia industry standards. • Continually build technical knowledge and understanding of Chubb’s service and product offerings. Continuous Improvement • Contribute to process improvement initiatives that enhance quotation accuracy, turnaround times, customer experience, and operational performance. • Demonstrate a continuous improvement mindset in day-to-day activities and team collaboration. Key Performance Indicators (KPIs) Performance in this role may be measured against: • Timeliness of quote preparation and issue • Quote close-out rates within required timeframes • Accuracy and quality of defect estimations and quotations • System update accuracy and quote status management • Compliance with applicable regulations, standards, and internal processes • Responsiveness to internal and external stakeholders • Contribution to customer satisfaction and commercial outcomes Required Skills & Qualifications Education • Degree in Electrical, Electronic, or Mechanical Engineering (or related technical field). Experience • Minimum 2 years’ experience in the Fire Industry • Experience in estimation, quotations, service administration, or defect management environments • Exposure to field service or operational systems such as Field One and Pronto would be advantageous • Understanding of fire protection systems, repairs, and defect rectification processes. Core Competencies & Soft Skills • Advanced skills in the Microsoft Office Suite • High-level written communication skills • Ability to read, interpret, and apply technical standards and documentation • Strong attention to detail and accuracy • Ability to multitask and prioritise effectively in a fast-paced environment • Customer and sales focused • Strong organisational and time management skills • Ability to build effective working relationships with internal stakeholders, customers, and subcontractors • Continuous improvement mindset • Ability to work independently while also contributing effectively within a team environment

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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