Engineer - Global Customer Service Operations
Tata Communications · Pune · onsite · Posted 2d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Hands on experience on IP technology- MPLS/ILL/ SDWAN services.
- L3 troubleshooting on proactive & reactive tickets/cases .
- Ticket life cycle management with all stake holders till the resolution, Escalation management.
- Daily Incident Management & Vendor management (e2e ownership of ticket) with ticket acknowledgement, Initial, Subsequent updates to customer & the resolution in follow up with TATA resolver Teams.
- Handle customer queries and concerns tactfully and get them addressed with help of respective teams.
- Ensure the Database management of the customer circuits.
- Ensure AMC Expiry track & subsequent renewal of the CPE which are hardware managed.
Skills required :
- CCNA /CCNP
- MPLS
- SDWAN
- Routing & Switching
- Routing protocol
Sourced from foundit
Skills
Customer ServiceIncident ManagementCustomer SupportTroubleshootingRouting ProtocolsSwitching ProtocolsCCNPTicket ManagementCCNASdwanMPLSEscalation Management
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
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Culture
3.8
Career growth
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Work-life
3.9
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