HYDERABAD · FULLTIME
Engineer - Global Customer Service Operations
Tata Communications
Hyderabad · onsite · Posted 4d ago
Sourced from
Undisclosed1–2 yrsfulltimeHyderabad
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Section · 01
About this role
Broad outline of the Role
Minimum Qualifications Experience
Other Knowledge Skills
Key Responsibilities
- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Minimum Qualifications Experience
- Graduate with 0-4 years of experience
Other Knowledge Skills
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
Key Responsibilities
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved and work proactively to maintain the same.
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Section · 02
Skills
Customer ServiceTroubleshootingCustomer QueriesSLAoperations
Section · Company
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
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