Engineer - Global Customer Service Operations

To support customers for the daily down calls, service degradation cases, and service requests.
Perform First level troubleshooting followed by timely updates to the customer within the prescribed turnaround time.
Follow up with TCL internal teams for resolution support.
Follow up with the customer for customer-end dependency cases.
Follow up with customers to clear permission issues for last-mile migration.
Escalation within internal teams for timely restoration of customer services.
Escalation within customer teams for timely restoration of customer services.
Use of internal tools for troubleshooting the issues.
Good communications skills.
Basic knowledge of IP and transmission network