ENGINEER - END User Computing

• Strong experience in supporting Microsoft 365 (M365), Office 365 (O365), Azure, Windows Server, and Windows Client OS environments.
• Manage and resolve support tickets while meeting SLA and customer satisfaction targets.
• Provide end-user support through phone, email, and remote support channels.
• Administer and troubleshoot Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID (Azure AD).
• Good understanding of Active Directory, Group Policy, DNS, DHCP, VPN, Remote Desktop Services, and basic networking concepts.
• Experience with user administration, access management, password resets, and permissions troubleshooting.
• Strong troubleshooting and analytical skills with knowledge of ITIL service management practices.
• Excellent verbal and written communication skills with a customer-centric approach.
• Ability to create and maintain technical documentation and knowledge articles.
• macOS support knowledge is a value-added skill.

Preferred Experience:
2+ years in Technical Support, Service Desk, or End User Computing roles supporting Microsoft enterprise technologies.

Mandatory International Voice Support Experience

Excellent communication