Engineer Director

Responsibilities:

• Managing, installing, and troubleshooting Microsoft Windows Active Directory, DNS, and services on Windows 2012/2016 platforms.
• Install and configure Active Directory Domain Services for object management (users, groups, network printers, network guest nodes) and Active Directory Lightweight Directory Services for application deployment.
• Creating Organisational Units (OUs) and setting up Group Policy Objects (GPOs) and Group Policy Containers (GPCs).
• Knowing the DCPROMO process and configuring AD Site, OU structure, Site Link, DNS, DHCP, WINS, Global Catalogue server, Directory Services, Subnet mask, DNS forwarders, Reverse Lookup.
• Involved in fixing interoperability among different applications and setting the rules on profiles in Application Isolation Environment (AIE). Involved in troubleshooting functionality errors of the applications in the isolation environment.
• Configuring and managing DNS and Active Directory.
• Created Active Directory Sites, OU containers and groups to assign permissions.
• Assigning shared level/security level permission to customer folders and files.
• Managing and maintaining services for the client as per the agreed contract and SLA's are achieved.
• Reporting daily operational issues in daily review meetings with account management.
• Reporting outage incidents and ensuring RCA's are provided to the client.
• Keep track of RCA records towards timely completion by the team.
• On-Call support during off-duty hours on weekdays, weekends, and holidays on a scheduled/rotating basis.
• Act as a member of the Windows Active Directory Domain Administrator Support Team in providing timely and efficient support to assigned operations; coordinate day-to-day operations, apply security patches/fixes and anti-virus updates as released by software manufacturers and anti-virus vendors, create and implement domain-level security policies such as authentication mechanisms, password policies and rules, IPSEC policies, etc.
• Review domain-level rights and privileges and perform changes to the same as appropriate.
• Collaborate in assessing current and expected Windows infrastructure needs, configuration, maintenance, optimisation, and documentation of Windows infrastructure.
• Follow and apply configuration and security standards and policies within a defined Change Management process.
• Assist with implementing solutions for hardware and software. Implement common preventive maintenance practices for hardware and software.
• Ensure that system improvements and changes are implemented correctly and completely, and monitor all effects of the modifications.
• Coordinate with service providers, vendors and various teams throughout the organisation to ensure timely resolution of issues.
• Monitor performance of Windows Server environment and take appropriate proactive measures to prevent impacts.
• Design and develop specialised automation tools, scripts, and processes for the administration and performance monitoring of Windows systems.

Requirements:

• Strong hands-on administration experience on Windows Server - Forest, Domain trust, AD, ADFS, DNS, WINS, DHCP, Group Policy, Distribution lists, Windows folder security, and IP filtering.
• Expert-level knowledge of Active Directory LDAP service, shell scripting, Certificate services (PKI), AD Site Topology - all under a multi-site, multi-domain Windows 2012 environment.
• Expertise in Active Directory design and support (Group Policy Object (GPO), Active Directory (AD) Schema, Organisation Unit (OU), LDAP, Sites, Replication, etc. )
• Creating and Linking Group policies for Windows Server in an AD domain.
• Experience in performing the Domain functional level from Windows Server.
• Experience working closely with Security Service teams for least privilege configurations.
• Experience in creating and maintaining group policy objects for Windows servers host access.
• Experience in analysing system issues to determine root cause, and work with concerned teams in testing and implementing fixes to resolve issues.
• Strong troubleshooting skills in a Windows environment - Event log analysis, installation and administration of Windows Server, including user setup and defining roles, performance tuning, backup and restore, security monitoring, registry and AD scripting.
• Experience with Vulnerability mitigation and patch management.
• Experience in Vulnerability remediation.
• Strong working knowledge of ITIL Incident, Problem and Change Management disciplines.