Engineer - Desktop Support

We recommend reviewing the responsibilities and requirements outlined in the job description to help you prepare for the discussion.

Role: Desktop Support

Experience:

• Total 1+ years out of which minimum 1-year experience of managing Desktops in Enterprise Environment.
• Should be able to install and configure a desktop (PC or Laptop) as per client requirements, diagnose and resolve the problem in coordination IIMC/ OEM/3rd party support vendors, support OS and OA (Office Automation) software used by client , install s/w on clients, resolved network connectivity issues, perform any IMAC (Install, Move, Add or Change) on the desktop, initiate & maintain change management, Antivirus, patch and backup management as per process/ policy defined by the client.
• Should be able to connect the VC equipment at the locations.
• Should have good communication skills.
• Good knowledge on IT Hardware break fix, Printers.
• Video Conferencing FM:
• Should have good knowledge on installation, configuration and operating of VC systems, desktop clients.
• Should have experience in carrying out at least point to point conferences, changing of layout, testing connectivity etc.
• Good knowledge on network concepts and activities (Switches/Routers/Access points)
• Should have good communication skills.