Engineer- Datacenter Operations

This is a full-time, work-from-office role with a required work-from-office presence five days a week.

Location: Navi Mumbai, Maharashtra, India (100% Onsite)

Role Overview

We are seeking a proactive Datacenter Operations Engineer with a strong background in operating systems, command-line management, and mobile/tablet infrastructure. In this role, you will support our Navi Mumbai datacenter and test lab infrastructure, with a primary focus on maintaining Linux, macOS, and mobile device fleets (Android & iOS) deployed in the environment.

Unlike traditional datacenter roles centered on server component replacement, this position heavily emphasizes OS-level troubleshooting, device provisioning, command-line operations, network connectivity, and mobile endpoint lifecycle management. You will work onsite in Navi Mumbai while collaborating closely with global engineering teams.

Key Responsibilities

1. Linux, macOS & Mobile Infrastructure Management

• Deploy, configure, monitor, and maintain local Linux and macOS endpoints, server environments, and test rigs using command-line interface (CLI) utilities.
• Manage, provision, and troubleshoot onsite mobile hardware fleets (Android smartphones, tablets, iPads, and iOS test platforms).
• Perform device onboarding, OS flashing/updates, configuration resets, and script-driven automated deployments across mobile and desktop platforms.
• Diagnose OS-level connectivity, permission, software installation, and performance issues on mobile devices and workstations.

2. Datacenter Operations & Networking

• Manage physical rack infrastructure, including cabling (copper/fiber), Wi-Fi Access Points (APs), and Power Distribution Units (PDUs).
• Perform daily environment inspections, monitoring rack temperatures, power draw, Wi-Fi signal/AP status, and physical port links.
• Maintain structured inventory and tracking for all endpoint hardware, mobile devices, tablets, test bench rigs, and networking gear using asset tagging systems.

3. Incident Management & Documentation

• Track, manage, and resolve Level 2 technical support tickets end-to-end within Jira, ensuring compliance with operational SLAs.
• Create and update Standard Operating Procedures (SOPs), system build guides, and infrastructure workflows in Confluence.
• Collaborate with global, cross-functional engineering teams to escalate platform-level software/network issues and implement fixes.

4. Secondary / As-Needed Hardware Support

• Provide occasional, low-frequency assistance with standard rack-mount hardware rack/stack and basic cabling (heavy server component break-fix is minimal for this role).
• Escort and supervise external vendors for third-party facility, ISP, or hardware maintenance.

Required Qualifications & Skills

A) Core Requirements

• Communication: Business-level fluency in spoken and written English, with the ability to clearly articulate technical issues, write concise Jira updates, and collaborate seamlessly with global remote teams.
• Experience: 2–4 years in IT operations, systems administration, or specialized datacenter/lab support roles.
• Operating Systems & CLI: Strong hands-on proficiency with Linux (Ubuntu/RHEL/Debian) and macOS, with proven ability to navigate systems, troubleshoot issues, and execute tasks efficiently via Command Line Interface (CLI).
• Mobile Hardware & Management: Demonstrable experience managing and troubleshooting Android and iOS mobile devices/tablets at scale in an enterprise, testing, or lab setting.
• Networking Basics: Solid understanding of IP networking, TCP/IP, VLANs, Wi-Fi AP placement/troubleshooting, switching, and physical connectivity.
• Tools & Process: Direct operational experience using Jira for ticket lifecycle tracking and Confluence for technical documentation.
• Problem Solving: Strong analytical troubleshooting skills with a proactive approach to resolving OS and infrastructure issues.

B) Preferred / Nice-to-Have Skills

• Hands-on scripting experience in Bash, Python, or configuration automation toolsets (e.g., Ansible) for device/system tasks.
• Experience with Mobile Device Management (MDM) software (e.g., Jamf, Workspace ONE, Intune).
• Familiarity with enterprise productivity suites like Google Workspace.

Work Environment & Physical Demands

• 100% Onsite: Requires daily on-premise presence at the Navi Mumbai facility.
• Physical Ability: Comfortable working with rack-mounted equipment, mobile testing racks, and routine physical cable routing.