Engineer - Customer Support (BMH)

Supervises installation and commissioning of supplied BMH equipments and attends trouble shooting /
servicing during commissioning and operations.

• Education : B.E Mechanical
• Experience : 4 to 6 years
• Specific Experience: Cement / Power plants / Steel plants

• Prepares site visit plan based on customers requirement for installation/ resolving complaints / Servicing old equipments. Intimates the plan of action to customer and Visits Sites.
• Undertakes Strategic customer visits.
• Resolves customer complaints by taking prompt actions.
• Maintains data regarding supply of new equipments.
• Takes feedback from customers regarding performance of old equipments.
• Suggests design changes to Engineering function as part of continual improvement.
• Prepares Installation/ Operation manuals and submits to customer.
• Prepares and submits service invoices after site visit.
• Generates Spares Enquiries. Collects Equipment Performance Certificate.
• Co- ordinates with other functions for effective handling of customer complaints.
• Knowledge sharing among team members regarding problems faced at site during visit
• Trains Customers.
• Periodic Site Visit periodically for material identification and preparation of progress report.
• Arranges Customer Meets at factory
• Ensures compliance to ISO and OHSAS procedures